"Takes your order and runs your credit card then does not deliver product. Can not contact in any way, #'s are disconnected and emails get no response! DO NOT ORDER FROM THEM!!"
"This company is a scam. No support number no email. stole money from me. Thank God for Visa Fraud prevention."
"Ordered a pool cover they took my money and now will not respond to emails and none of the phone numbers work."
"This retailer advertises products then raises the prices after you place an order. Beware of this fraudulent company!93452"
"Took my 2,500 and never sent my pool heater. I encourage everyone harmed by this company to file with the Florida Attorney General Office Consumer Affairs and the FTC both of which I have done. I am also pursuing them thru Florida Department of Agriculture and Consumer Services as they are the consumer complaint clearing house for businesses in Florida. Also file with the BBB. DO NOT BUY FROM THIS FRAUDULENT COMPANY"
"These guys are a joke literally said my pool liner would be shipped out the next day blah blah blah I didn't get anything I still haven't even got a response they refused to refund me and they refuse to contact me. $118 was taken from my account and I got nothing in return except a hard time. They say to download an app so you can track your package will that app once it have access to all your emails it's absurd these guys should be put out of business after they give me my refund."
"Don't expect to EVER get your purchase from these clowns. Simple Theft! Several contact attempts to them via their messenger service 10 days after the purchase and then again 22 days after the purchase. No response either time."
"I went to checkout with 3 items totaling $15. They wanted another $15 for shipping for items that were very light in weight and small. I went to another pool/spa website and ordered the same items and the shipping was $3.95...I would not order anything from this company,"
"This is a a fake store. Never shipped my order and just nothing happening after ordering...."
"I am totally kicking myself for not having read these reviews BEFORE I gave them my credit card.
Now they have my money and I have no pool heater and no one will tell me when or even IF I will get it.
BUYER BEWARE!!!"
"Horrible. All the reviews below are true. Experienced nothing but excuses. No one knows where my order is. For some reason I need to takk to the "CEO" who has not called me. I think they just order from China and thus the wait. But I can only assume as they have no idea, nor do I. I guess you get what you pay for, in this case your don't get anything but a head ache and a pain and possible a fight with my credit card company."
"Ordered algaecide online. Credit card charged, and an "order received" email soon after, then heard nothing for over a week. When I finally got hold of someone, they said "sorry, we don't have that item." Customer service was condescending and had the attitude that it happens all the time. Avoid the headache and shop somewhere else!"
"I saved over $500 from our local pool retail store and I got it within 3 days of my order. Can’t complain."
"Don't order from here! I should have read the reviews prior to ordering but they were the only website that showed a sand filter in stock. It is 4-6 weeks special order even though the website still says in stock. I had to contact them to find this out and get something else shipped. They said they couldn't ship it but their site says they are shipping 7 days a week. The first part of my order arrived yesterday and the filter base is damaged. I sent them an email but don't expect a response. It took a week to get my order. The only way I could reach anyone was through online chat. The phone is not answered and no messages are returned. Save yourself the hassle."
"Never order a part again. Still waiting on part to b processed 8 days later. But then got told its waiting on the courier. Cant get the owner or manager to help me. I will Never order from here again. I've done everything I can..even offered to drive 2 hrs to get part myself from warehouse. No one has contacted me either. This is not how I do business and I just want to cancel my order but they dont even know how to do that! Plus others who cancelled had a hard time getting there money back. "