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4/5

2003-04-05

"I only read the poor ratings some were giving this company after I made my purchase with this company. I do admit, their practices are a little odd, in that the overall company is X Technologies and they sell via multiple company names on the web. However, I was very pleased with my purchase. I recieved my computer within 5 days of my purchase, it was well packaged, and all components were there. I contacted their customer service multiple times to keep tabs on my order, after having read the poor reviews, and they all seemed pleasant and willing to help. I was pleased with my purchase, and their service, so I'm not really sure what happened with those other people's orders."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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N/A
Customer service being trustworthy
Customer service being easy to reach
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Customer service making decisions on their own
Overall web site
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Speed of web site

2/5

2003-03-09

"I wish I had read all of these reviews before I ordered...I placed an order for an AMD Duron 1200 barebones system. I was contacted via email by Gary at AntaresNow several days later and told that the Duron 1200 was out of stock, and they would be happy to substitute an Athlon XP 1600+ for $20 more. Sounded like a decent deal so I said yes. Ended up receiving a Duron after all, but they sure took my $20. Here is the reply that I got from Gary:

"The items that you receive are correct. The process that you received is the Duron 1600+, ~1.2Ghz. This is the newest technology just like in the AMD Athlon XP processors. It is the 1600 processor, it just displays the gigahertz."

..uh, what?

When I called him on the blatent discrepency again and tried to explain that the Duron is DEFINITELY not the same as the Athlon, his only reply was that I could contact customer service and arrange to return the product if I was "unsatisfied with it" (which would have meant dissasembling what I had already put together, and paying for the shipping)

I wouldn't buy water in the middle of the desert from these folks. Read the other posts and stay clear.
"

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Value the company offers
Is committed to quality products and services
Is trustworthy
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-02-01

"Ordered a video card to test out this company. Glad I did before I purchase my new syste,....Ive had nothing but problems. First they screwed up my address, so needed some confirmation. After dozens of phone calls, I got them to switch to the billing address..was told card was going to ship.

A week later, and many more calls, this lady Maria keeps insisting their systems are down, thats why order was updating. So, apparently she manually tells them to ship my card out.

Ok, another week later...and 10 more calls to this Maria...and she still pretends to barely remember me when we talk...always needs to look my order up. WHY!?? We talk every day!! Alas, my card STILL hasnt shipped! So, she "manually" goes back to thier warehouse and tells them to ship it AGAIN!

Well, its the start of a new week...lets see if my card arrives...somehow I doubt it will, as website still lists my order as "On Hold".

These people are pathetic business people.
"

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Is consumer focused
Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-01-21

"I ordered an OEM sound card on Friday, January 10, 2003. They had the best price on the web. I got an e-mail confirmation of my order on Monday the 13th, but no shipping info. I gave them the benefit of the doubt and decided to wait to see if the item would arrive. It did, the next Monday, the 20th. The item was well packed and exactly what I ordered.
Aside from the lack of communication, this was a good transaction.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2003-01-17

"Wanted to buy a PC on 12/29/02, and I saw their listing on price watch. I called and they have informed me that they just sold out of this model which was Intel P4 2.0 Ghz.
I called again after the holiday, and the told me it’s sold out, and it will cost me about $100 to get that PC. The problem was THEY WERE RODE ABOUT IT, SO I GOT ANGRY AND DECIDED TO INVISTIGATE THEIR PRACTICES.
I noticed that they are based on Ohio, and they were six or seven companies with the same AD. I went to their websites, and to my surprise they all had the same warranty, shipping policy, and even the same sales team with the same East European accent.
STAY AWAY FROM ALL OF THEM, READ THE REVIEW IN THIS GREAT WEBSITE. DO NOT BUY FROM THEM.
These companies are as follow:
Antares Computer Systems, Inc.
PC Source Online, Inc
Act Online Store
MG Electronics
acicomputerstore.com
americancomputech.com
newgenpc.com
acompinc.com
avapc.com
mgepc.com
pronetsale.com






House Brand
Info...

Complete sys - Intel Pentium 4 2.0GHz. Win XP, 98, or ME; CD & Manual. COA. 3Yrs Wrnty; Life Tech! 128Mb, 30Gb ATA133 HDD, Video64Mb, Snd, 52X CD, FD, 10-100 LAN, Front USB, 4USB Ports, Mid 300Wt! All New Parts! Price: $272
MinOrder: 1

Ship 1 : $8.00 - 20.00
Updated:1/13, 1:57PM $292
AVApc.com
Info...

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***-***-**** - P.O.s accepted

OH
House Brand
Info...

Complete sys - Intel Pentium 4 2.0GHz. Win XP, 98, or ME; CD & Manual. COA. 3Yrs Wrnty; Life Tech! PRICE FOR PHONE ORDER ONLY, MENTION PRICE WATCH --128Mb, 30Gb ATA133 HDD, Video64Mb, Snd, 52X CD, FD, 10-100 LAN, Front USB, 4USB Ports, Mid 300Wt! All New Parts! Price: $270
MinOrder: 1

Ship 1 : $10.00 - 22.00
Updated:1/13, 1:57PM $292 PcSourceOnline.com
Info...

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***-***-**** P.O.'s accepted

OH
ACT Online Store
Info...

Complete sys - Intel Pentium 4 2.0GHz Socket 478. Win 98SE/ME or XP. COA. 3 Yr Wrnty; Lifetime Tech! Phone order price, Mention PRICE WATCH --2USB, 128Mb, ECS, FD, 20Gb ATA100, Video64Mb, 52X CD,Snd, 10-100 LAN, Mid 300W.Front USB! All New Parts! Price: $273
MinOrder: 1

Ship 1 : $20.00 Flat Fee
Updated:1/13, 10:09AM $293 ACT Online Store
Info...

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OH
House Brand
Info...

Complete sys - Intel Pentium 4 2.0GHz Socket 478. Win 98SE/ME or XP. COA. 3 Yr Wrnty; Lifetime Tech! 2USB, 128Mb, ECS, FD, 20Gb ATA100, Video64Mb, 52X CD,Snd, 10-100 LAN, Mid 300W.Front USB! All New Parts! Price: $275
MinOrder: 1

Ship 1 : $20.00 Flat Fee
Updated:1/13, 10:07AM $295 NewGenPC.com
Info...

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OH
PC Xperts
Info...

Complete sys - Intel Pentium 4 2.0GHz. Win XP, 98, or ME; COA. 3Yrs Wrnty; Life Tech! 128Mb, 20Gb ATA133 HDD, Video64Mb, Snd, 52X CD, FD, 10-100 LAN, Front USB, 4USB Ports, Mid 300Wt! All New Parts!
(Part - BGFGHFD) Price: $297
MinOrder: 1

Ship 1 : $0.99 Flat Fee FedExUn
Updated:1/6, 1:27PM $297.99 PC XPERTS
Info...

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Would you trust them? I don't.
"

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N/A

5/5

2003-01-07

"Great experience, ordering was smooth, and product arrived quickly."

Detailed Review Benchmark + -
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Overall product shipping and delivery process

5/5

2002-12-14

"Ordered late in day on Friday. Machine was delivered exactly one week later, exactly as ordered. Was very basic system, but service was quick, and as specified. No subsitutions, and was sent faster than expected."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2002-12-03

"This is probably one of the worse companies I have bought from. I saw them on pricewatch.com and after reading the rating here I decided to go with them. I purchased a Motherboard Kit from them for XP1800/MSI KT7 Turbo. I placed the order online and waited a couple of days and it said that it was on hold because needed to verify shipping address.

First of all they do not reply to any e-mails, so don't bother. If you call their number on the website, you will get X Technologies !!! Not Antaresnow but X Technologies, there is no number for antaresnow, this is some sort of scam because alvio.com is somehow linked to Antersnow.com. I believe there are like 10 websites run by X Technologies.

Search X Technologies on this website and you will see their low ratings. Anyway, I called them and the Customer Service/Tech Support people are absolutely rude and have no manner in which to speak. I told them I have an order, they said wait a couple of days. I asked them is the kit coming assembled, they said no, I said on the website it says "tested and assembled with 1 year warranty", they said it'll cost extra to assemble. I said What? I told them I want to cancel, they said we'll charge you to cancel. I finally convinced her of the deal, and she placed a note saying to assemble, I knew it wasnt going to get assembled by her attitude , this was on Nov.18 2002.

I waited a week, and it still said pending, I recieved a call saying the motherboard is out of stock, we should be getting it soon, I said ok, she offered another motherboard, but I wanted the one with SDRAM. Anyways, I kept calling every other day and often times they would say give me your order # and I'll call you back, our system is down, I never got a call back. Last Friday, I called and said I was told it was going to be shipped, Tuesday, then Wednesday, then Friday, why hasn't it been shipped, they said it'll get shipped this week. I called today and it wasn't shipped and still it was a maybe, this exactly after two weeks since I place the order. I said I want to cancel, and she said ok, I asked whether I would be charged, she said no, but I'm still waiting for the payment to post back to my credit card, they took the payment out the 3rd day when I placed the order.

This was the worse experience ever, and I still have not recieved the money yet, I am hoping they post it back. If you want to risk throwing away your money, then buy from these guys, but this is a first class scam. These guys dont care about anything except for charing your card.

DON'T BUY FROM THEM!!!! Lear from my experience, I have decided to go with mwave.com for the exact same combo, at least they have some good ratings. Also don't trust pricewatch.com its a waste of time, most of the dealers on there are the worse. Just use ncix.com , even if it costs a bit more.

Update- 12/03/02 - These guys are the worst human beings alive, I called to check whether my order had been cancelled after I had told the girl in customer service to cancel it, guess what, they never cancelled it. I called my credit card company and disputed the amount and called antaresnow and told them to cancel, finally they did, but I'm still waiting for my money to come back. The cust service had told me I should recieve a full refund, but then they changed to a 15% cancellation fee, hell no, im not paying a cancellation fee, i never got the order, plus, they've lied to me several times, pls do not buy from them, save yourself the trouble. This was the worst online experience I have ever had. I just hope I get my entire amount back, all this frustration for nothing, the best way to hurt these guys is by not buying from them at all, they run a complete scam!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

2/5

2002-12-02

"Tried to order Pricewatch 1700+ system with Win OS.

Misha said the motherboard is out of stock, so no Pricewatch
priced systems are available.

Higher priced system with other motherboard available for order.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A

5/5

2002-10-04

"Ordered a Duron barebones system. Good price, delivery on time, all parts in good condition. System came up at first power-up. I will definitely buy fom this vendor again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-09-25

"Great People to deal with if you don't mind waiting two weeks for a system. I was able to customize the PC I wanted for a great price!! The only thing that you need to be weary of is that they don't always give you the same parts that you ordered.

ie: I ordered a case with front USB ports and mine does not have them. Oh well, I can always add ports to an empty drive bay when I am ready to use the front ports.

They packaged the product very good as the computer came without a ding or a scratch in sight. You know they really care about the customer when they take care of your computer all the way through shipment.

Jeffrey Peterson
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-08-17

"I found them to be very responsive, answered my emails and the product was exactly as I ordered.
Good Job Guys!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability