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Verified
1/5

2004-04-01

"I ordered a statue from Pedigree Press, Animal Gift Shop and Printers. I received a confirmation email stating my order had been received and processed, but no information on shipping. I have tried to go to their site to ask about the order, but there is no website available under either of these names. They did charge my account for the item! There is no phone number or contact information at all. I am worried that this company went out of business or never existed at all.
Update: I did actually receive the statue. It was much smaller than I thought it would be for the price I paid. However, it's nice looking and well made. I never did receive any shipping information from this company, and still don't find it listed. I would not order from them again.
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Overall product shipping and delivery process
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Overall customer service
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1/5

2003-07-29

"I purchased 2 signs from Animal Gift Shop & Printers. After waiting several days for a tracking number, I emailed them & requested that they do so. They never emailed me back. I waited a few more days and asked for the same thing. They never replied. After 2 weeks, I called & found their phone & fax numbers disconnected. I sent them a final email telling them that if they don't get back to me by the next day that I would cancel my order. 2 days later they finally give me my tracking number. By then I had cancelled my order & reported them to the BBB.
BTW - the first tracking number they sent me was bogus. The second one wasn't. If the signs actually do arrive, I'll let the charge go through. However, whether they arrive or not, I would never do business with them again. The store owner pointed me to their shipping page where it says it takes 2 weeks to ship. (That statement was not there. It was on the FAQ.) If this was 1985, 2 weeks would be acceptable. It's not anymore. Do not do business with Animal Gift Shop & Printers.
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Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use