"Although it was a long wait, I am happy with the product. The only thing I am not happy about is the plastic tabs on the bottom that are used to pull down the blinds. They pull off the blind each time, even with a gentle tug. Unfortunately, they shouldn’t be removed, as they are there to protect the fabric. I wish I had ordered the remote option."
"Fabric is excellent and the shade is generally well made, except for poor installation design and cheap hardware provided.
The purported “Blackout” liner, for which I paid extra, DOES NOT BLOCK anywhere near 95% of light as claimed. It appears to me the mfr may have mistakenly used standard liner.
As a seasoned DYIer I was able to obtain suitable hardware and overcome the poor installation design. And I’ve accepted the rip off on the blackout liner because I got this Legacy shade during a 1/2 price sale. But I would not buy it again. "
"I'm a single mom, I bought a house, and then I lost my job. We need blinds. First off, I'd like to say that the sales rep. I talked to on the phone was very nice. We spoke many times before I put in my order. In our first phone call, and in every single one after that I explained that I needed 1 in blinds. I had bought 2 in before from a different company and they were too big. I also told him, in every call, that I would like to stay under $500 but would pay more for what I needed. In the last couple of phone calls he kept telling me that they had special 2 in blinds that would work, and would be better, than the 1 in I requested because they had a smaller bracket and were cheaper. Even still, I said I wanted the 1 in. In the last call, he talked me into the 2 in saying they were better. Not knowing anything about blinds, I caved. They got here and would not fit at all! They are way too big! Why wouldn't he just let me get the 1 in I asked for in every phone call!? You can screw half of the bracket with 3/4 in, but the blinds are too heavy for that and rip out of the wood! They were not explained correctly at all. Then I call and want to exchange the blinds for the correct ones I had asked for and I ask them to listen to every call so they knew that I hadn't made a mistake and was not lying about what was said. They agreed. Then I sent the woman an email, explaining in detail all the things that were said and she turns around and reiterated the exact things I said in my email to her as to why she would not fix the issue!! What on earth!? Then she says you can use half of the bracket if that's all that will fit, but it's too heavy to stay in the wall! If you only needed half of the bracket, then why in the world are the brackets double the size rather than just the 3/4?? Please explain that. Then they want me to buy new blinds for the same deal, but I have not started working yet and cannot afford to start all over and but new blinds when all I asked for were the correct blinds. I didn't even ask for a refund. Just send the right blinds."
"Had an awful experience ordering with them.
They made several errors and were unwilling to make it right.
Was told so many different things by different employees. Also, would never get a return call when told I would within 24 hours.
They explained to me another company makes them and it’s not their issue!!!!!!
Took over a month after original date to receive blinds. Manager was rude and so unprofessional. Will never order again with them again.
They obviously do not care about their costumers.
"
"
I purchased custom sheer blinds that do not work. Prior to placing the order, I was very specific when questioning the sale representative Chris who assured me the blinds functioned the same as venetian blinds do. WRONG! Had to fight the company through my credit card. American blinds record their calls and miraculously, they can’t find any of my five calls to them. Don use them if you expect a full refund without a fight. No satisfaction guarantee!
"
"I couldn't be happier with this purchase.
I ordered 10 Levolor Lightmaster Faux Wood blinds for various sized windows in my house. I was very reluctant to order online but the prices quoted from American Blinds and Wallpaper were a lot cheaper than anywhere else I checked. In fact, one of the national mall chains had a 70% off Levolor sale and and still quoted me $300 more than I finally paid with this company.
They estimated it would be 2-3 weeks for delivery. The blinds arrived in 11 days. They arrived in perfect condition and I installed them without any problem. BTW, they look great!"
"I ordered wallpaper in early August 2007. It was wrong so I followed the instructions to return it. I promply received a RMA and sent it off to the return . It was received by the company on 8/20/2007 per UPS. It is now 10/20/2007, seventy days later or ten weeks later, still no refund. I have contacted the company 5 times asking for my "charge credit" and have been given the run around. Each time I received a different excuse as to why thy could not issue the credit. All I can say is "Buyer Beware""
"I ordered wallpaper from this online store that sells wallpaper at discount prices. The order was placed on 11/26/06 and I was given a scheduled ship date of 12/11. Unlike other vendors who charge your card when an item is shipped, this company charged my card immediately. After several changes of ship dates, the last of which was to be 1/19/07, I finally cancelled the order on 12/22/06. They said that was fine as the order had not shipped from the manufacturer yet. They advised me that they would credit my charge card for the original amount(approx. $300) in 72 hours. When my card hadn't been credited by 12/27/06 I called again and asked why this had not been done. They told me their accounting dept. was closed until January 2nd I would have to wait until then. I contacted my credit card company and they are now handling this incident. All inquiries with this company needed to be done over the phone. They contact you with a form letter via e-mail but ask you to reply via their 800 number. I do 95% of my shopping online over the past 10 years and have never had an experience like this one.
UPDATE: It is now January 29th, the order is still in dispute and I have not received a refund. I keep calling and they keep telling me that the money has been put back."