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1/5

2012-04-02

"I chatted on-line after I could find nothing about Americal. The person I chatted with told me the company had been in business since 1984, but the website says 1981. Whoops! When I pointed this out, she said I was right and she had only worked there for 6 years. I thanked her, and exited the website immediately."

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Verified
2/5

2004-10-25

"We ordered $93.92 in merchandise on October 14, 2004 from Americal with 2-day shipping. Since October 14th we have made three telephone calls to Americal and each time they said a manager would call us back. Our third call was made to them today, Oct. 25, 2004, and we are now hopefully awaiting their third promise to call us. Americal withdrew the $93.92 from our bank account October 15, the day after order was placed. So far we haven't received the order or even an explanation on why not? We have ordered from Americal before and did not have any problems. We can understand if they are having problems. We don't understand why they haven't contacted us to explain.
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Overall customer service
Customer service being knowledgeable
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Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
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Overall web site
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Verified
1/5

2004-05-19

"BEWARE -- UNSCRUPULOUS BUSINESS!!! Bought economy dvd-r media from Americal. I have a Pioneer 105 dvd drive with the suggested 1.33 firmware that Americal claims is compatible with the disks. Only 7 out of 93 discs worked properly. Despite the fact that the media does not work as advertised, Americal wants me to pay return shipping and %15 restocking fee. Won't give refund, only exchange. (check their guarantee, which is no guarantee) This is a classic scam. Don't buy from businesses like this. Do us all a favor and help put them out of business so they screw as few people as possible."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
2/5

2003-11-29

"I purchased a Pioneer 106D DVD drive from Americal/CD-DVD Supplies, 7750 Gloria Ave, Van Nuys, CA 91406. The resellers sents the unit without any instructions and it was defective. On contacting them, they could not provide any tech support, and kept insisting there was nothing wrong with the product. I checked with the local specialists who tested and found that the unit was indeed defective. After weeks of trying to contact them (they are closed evenings and weekends) they asked me to return the unit and agreed to send a replacement after testing the unit. The replacement looked used, but I asked a technician to install it for me. All this cost me $90 extra. In the meantime, the price went down by $60, so I requested them to bear some of the cost, but there has been no response so far. Too much hassle dealing with this vendor.

Narayan
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

Verified
5/5

2003-11-17

"I purchased 50 blank dvd media from Americal which came to 88 cents apiece.

I've burnt about 30 disks so far, and have had no problem.

I'm surprised there's been no other ratings on this company.

Of course, I made sure before I purchased from them, that the disks were compatible with my computer.

My optical drive verified that it would go well.

I'm happy....so far....
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time

5/5

2003-01-15

"Ordered (on a Saturday) some CD-R's with cases, shipped via 2nd day air, everything came on the 15th in perfect condition. Would buy from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site