"Interestingly, my grievance against this company is a result of events that occurred after my order was filled.

Before my order (May 2001), I sent an e-mail question to the company and received prompt, helpful information from one of the staff. My order went through and was delivered just fine. But I took issue with the additional "helpful" info I received from the same person 6 months later: a hoax virus alert addressed to hundreds of people with their e-mails clearly shown in the "To:" field. Aside from it being patently unprofessional to distribute such information to customers (or anyone, IMO), the privacy of every recipient was violated by the disclosure of their addresses. I addressed this complaint to the company at the time. I did not receive a reply.

Then just recently in June of this year, I received a "Returning Customer Specials" message from Alliance ComTech (from the same employee). While the content was nothing objectionable, the message headers still listed those hundreds of addresses out in the open for everyone to see. (Something as simple as the BCC field would have resolved this.) I immediately wrote back asking that my contact info be removed from their records and informing them that I would be making their actions known to the public via this forum. To date I have received no response.

The purchase experience itself was problem-free, and if not for their communications I might have purchased again. But the level of technical expertise these mailings suggest is far too telling for me to continue to do business with them."