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Verified
5/5

2006-07-02

"Fast, cheap, and wonderful selection. In my opinion these are the prices that music SHOULD be and WOULD be if the executives of the labels weren't so fat and happy."

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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
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Verified
5/5

2006-04-19

"You buy from this company in the form of music credit (ex: $5, $10, $20 at a time) Every song you buy deducts from that credit. I've bought credits from AlloMP3 twice. The site has worked well. There were a couple of times when I had download problems due to bugs in their new site layout. They fixed the problems and responded to my e-mails in a very timely manner."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
N/A
Being knowledgeable
Making decisions on their own
N/A
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2004-08-08

"Just signed up today. Selection is great, allows you to select an entire album or the individual songs on that album which is really nice. Even has some non-mainstream music which is great for us that don't always want whatever is top of the pop charts. Download speeds are "OK". I'd prefer if they accepted different credit cards though, they don't accept AMEX which has better online fraud protection which is always great when purchasing online.
Site works great with Opera Browser too which is always a plus!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Speed of web site
Web site reliability