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Verified
1/5

2010-08-01

"My last order was suppose to be free shipping, did not get it, contacted company 3 times and got a standard we will get back to you in 24 hours. Never heard from them and emails went unanswered. Gave them a second chance, did a search for Sub C batteries on their web site and got a page with different batteries, placed a order only to find out that the search brought up more than Sub C and received wrong product. Contact company 2 times and got the same result as the first time. I will take it up with the CC company. AVOID THIS COMPANY. There is no recourse if there is a problem."

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Verified
1/5

2006-05-25

"The process of ordering and receiving the product went smoothly. Unfortunately the product is a failure. Almost immediately the Power Adapter for my Dell laptop stop working consistently. When I looked at returning it I found out there is a 15% restocking FEE! and I had to pay for shipping. I just threw it in a bottom drawer somewhere and bought a REAL DELL adapter! Don't buy these knock-off Dell adapters, at least for an Inspiron laptop."

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Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is consumer focused
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
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Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges

Verified
5/5

2006-03-24

"Item was delivered rapidly. Quality of item was excellent. I would buy from this seller again."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A