"They are crooks. I ordered a product from a supplier ( Shop911407026 Store ) and the product was not shipped. The supplier gave me a tracking number for a package sent to Spain and I am from Romania. I asked Aliexpress to return my money and for the first time they approved my full refund. After a month I asked them why they didn't send me the money and then they changed from full refund to partial refund and took $ 70 out of a total of $ 340 for no reason. The supplier's store was closed, obviously due to the fact that it was a scam."
"Professional as scams...
Place order for phone but was never delivered!
And it shows that have been delivered and when I opened case for refund was just ignored and was not response from aliexpress or the seller!
You are by your own, don't buy from them you will regret it!!!!!!!
Trust me if I have read the reviews before I would never bought from them!!!
DON'T DO THE SAME MISTAKE AS I DID!
THE WILL TAKE JUST YOUR MONEY AND THAT ALL!!!!!!!"
"I will de-activate my acc with them because their support is only for their sellers,they ask customers to wait 90 days for their orders even if it is more than obvious that the order is lost,in the meantime they have our money but we dont have the order,many of their sellers are scum,one sold me a dead watch and after a dispute I made the only thing they didn't ask me to show them on video was my ****,don't buy from this platform unless you are really poor,have a lot of time to waste and be prepared to deal with scums and thieves.I won't be buying anymore from them.If you dont want to lose your money do the same.They deserve a zero star. They still owe me money for a mobile case that never came order no 8120881350411541 they say it is still in transit since November 11th and they keep my money,SHAME,SHAME,THIEVES,9/2 still no refund and order is missing,the are just plain THIEVES."
"I was treated very ugly by one of the Aliexpress dealers. Despite my several customer care requests, no one has taken the matter seriously so far. I expected an apology from the seller and removal of the offensive comment from Aliexpress.
I am a diamond buyer and unfortunately I have a sad conclusion - Aliexpress does not help buyers but protects rude sellers. If a wish to get Covid from a rogue seller breaks the rules of Aliexpress, I don't understand how this can't be handled for couple months. Unless such seller's behavior is in the cannons of Aliexpress good practice..."
"I ordered 2 headsets from Abandon artefe Store and then I ordered 2 more. The first order was fine but the second never arrived. Ali Express has a system whereby you confirm orders having arrived. When I checked the status, after several months waiting, I found that the order had been confirmed!
You take a chance with Ali. The prices are great for items that come from China anyway but there is no recourse when you are cheated. This Ali store should be avoided."
"Aliexpress is a front for many stores, many of which take full advantage of the limited time window Aliexpress allows for contesting a purchase. They will try an play you so the window closes before the issue is resolved. Example - I purchased a diamond painting for my girl from from KAMY YI gift shop. It was missing half the diamonds. On contact they said they would rush replacements. They took 3 month to arrive and only a fraction of what was missing. Contacted them again, but after promising to resend I guess they realized I can no more make a direct review or file a complaint with Aliexpress, so they just ignored me. Stay away from this store."
"Att:
Please do no shop at AliExpress. Many items didn’t receive and the seller wouldn’t refund me my credit card account."
"AliExpress are FRUAD!
DO NOT buy from them.
I never received my items and they refused to refund my credit card account "
"NEVER DOING ANY BUSINESS WITH ALIEXPRESS SELLERS. THEY ARE FULL OF LIES AND DISHONESTY. Aliexpress allows lots of scammers/ fraud sellers to sell on their platform. Creating a mistrust and dishonest e-commerce platform that we have encountered during the busy holiday season.
We are a dropshipping company and we think Aliexprress WOULD PROTECT US but they DID NOT.
We sent hundreds of orders to Aliexpress sellers for fulfillment and they created fake tracking IDS at first, then replaced it with another tracking that seems valid. However, after a while, my customers complained that they never received the product despite the tracking said it already delivered SOMEWHERE.
We opened the dispute but still LOST because their staff are not aware of the wrong delivery address but only see it was delivered somewhere so they MADE THE WRONG JUDGEMENT, THEY did not refund orders are shipped and delivered SOMEWHERE. THEY DID NOT DO ENOUGH TO protect the BIG customers like us. WE LOST THOUSANDS OF DOLLARS AND these scammers are still allowed to sell on their platform.
AVOID THIS E-COMMERCE PLATFORM AT ALL COST. DROPSHIP AND FULFILL YOUR ORDER FROM OTHER E-COMMERCE WEBSITES TO AVOID ANY FRUSTRATION.
STAY AWAY FROM ALIEPXRESS."
"I ordered 3 bicycle seats for approximately $100, but have not received any products. Seller responded that he didn't receive his/her products and cannot ship, sorry. S/he simply closed my case on AliExpress.
DO NOT trust AliExpress or AliBaba with any purchases, you have a 65% chance you will never receive your products and you will lose your money!"
"I ordered a bunch of products of the past 4 years. Sometimes I didn't get the items, sometimes I did, but it was ok. Recently, I ordered a lot of products during covid and only got about 10% of them. When I filed disputes on the items I did not receive, they suspended my account. Now I have lost more than 100+€ in orders not received and not refunded. I will ask my credit card company to help recoup the money.
The customer service is terrible to reach and there is no intention to solve the problem, they just delay and are hard to reach."
"Horrible place to order they only sell bootlog defective merchandise and will side with the seller 100% of the time."
"I would give 0 star if I could. Worst service ever. More than half of the items I ordered were never delivered, yet, the sellers refused to give me any refund and just claimed that the items were delivered. The site is extremely unorganized and there was no authority to help the customers or give the customer any guarantees. "
"I purchase wigs from Ali express and have been very satisfied with all my purchases."
"Not worth it unless you like gambling
Some items are promptly delivered, usually with what appears to be US warehouse. Regular items take a month or more if shipped from overseas. Frequently, items (over 10% of orders) which were never received were disputed and if their logistics show it never left China, a refund is promptly given. If a product is received damaged, they discount it, but I end up stuck with a damaged item, albeit at a reduced cost. The problem is that their logistics can be way off, and I end up charged for items which I never received, so I am out the cost of the entire order with no delivery.
Note that description is often wrong and overly optimistic, and be careful with voltage (many things are 220) and size (metric vs. English - even drawer knobs don't fit and threads on screws are not US compatible). Plugs on electronics can be European/Chinese standard - not US.
In short, ordering from Aliexpress is like gambling. Don't do it unless you can afford to lose your money. You can get a good deal, but often, you will get burned. Also, be careful of fake goods (like SD cards)."