"I purchased Ademco (Honeywell) P20 alarm system with zone expander and internet module for online control of the system. The products arrived on time in excellent condition. Prices were very competitive with any other vendors. The customer support was excellent. I emailed numerous questions regarding the first time installation of the same in a new construction and I was provided clear and coherent answers within 24 h each time. I have used the same system in my primary residence for 30 years without a single malfunction."
"I cannot say enough about how great it's been to work with Hayden. I had to purchase a whole new DSC system to replace an existing system. Hayden has been super supportive and has guided by through the entire process; from which system to go with, to figuring out the wiring for existing system (no easy task!) to trouble shooting problems along the way. He was patient & more than willing to answer all my questions & concerns. The first main board I received wound up being bad, but their Customer Service was super quick in sending a replacement board. Also, their YouTube videos are simple to follow and SUPER helpful!! Thanks to Jason, Hayden and the entire team!! "
"Great guidance from the sales support folks. I am a DIY guy and that's why I like them."
"So, I usually dont do this though these guys get it.
I ordered several items over a period of two weeks.
On my last order i “went down a rabbit hole” and ordered the incorrect items. Tech support caught this error and reached out to me. WOW. Real support like it used to be., what a concept. "
“Thank you for the kind review! We're happy to help, and we do our best to make sure our customers are getting what they need for their system so we try to keep an eye out for incompatibilities like that. Your feedback is very much appreciated. ”
"I was able to easily track my camera’s delivery from the Email notifications. The product quality and even the packaging were excellent. This was my second order."
“We're very pleased to hear you're satisfied with your orders with us. Thank you for the review!”
"Shipped very quickly, very satisfied."
“Your business is greatly appreciated, and thank you for taking the time to leave us a review!”
"Delivery of my purchase was advertised as 1 to 2 business days. I have been waiting over a week and still have not received my purchase."
“Hi Ron,
You have confused our shipping delay time as a delivery estimate. The item you ordered was not in stock at the time and was noted on the product as "Ships in 1 to 2 business days" meaning the product would have left our warehouse enroute to you within 1 to 2 business days after it was ordered. We actually never advertise a delivery time because that is a factor that varies greatly based on the carrier chosen and where you are located in proximity to our warehouse.
Your order was placed on December 23rd at 6:50 PM EST, well after we were closed for the day/weekend immediately delaying your order until we reopened, which was Tuesday the 27th (Monday the 26th was a federally observed holiday). Your order was shipped out on Thursday the 29th, exactly 2 business days later as we estimated on the product. According to the tracking number it was delivered today.
In light of this clarification, would you please update your review?”
"I found everything I needed for a client. It shipped super fast! Everything arrived very securely and neatly packaged. All items were as described on the site. Payment was secure and quick. I received e-mails about the order and tracking information."
“Thank you so much for the great review! Attention to detail and efficiency are high priorities for our company so it is great to hear we did so well on your order! ”
"Great fast service for self monitoring package. Ordered and was activated very quicky. "
“Thank you for the great review! ”
"Product came as described, Jo issues. "
“Thank you for the kind review! Glad we could help!”
"Fast shipping and good pricing"
“We're very pleased to heat your order went well! Thank you for the review. ”
"exactly what I ordered and website has very good how to videos"
“Thank you for the great review! We put a lot of effort into making our videos so we can make the end-user experience as simple as possible, so we appreciate the feedback!”
"They delivered the product I request in time at a fair price"
"I am very satisfied with the service I was given to add and connect my Camera’s. He was very friendly, knowledgeable, patient, and spoke perfect English I could understand. You should hire more help like this. Earlier in the day I tried to get this done with a female whose English was very poor, she was not helpful and seemed to not understand exactly what she was doing. I was very displeased with that experience and her lack of help. I started to look on line for a different camera set up after talking with her. But I decided to try it one more time and hit a home run the second time. The second time I started with another female whose English was excellent and she also had great patience and helped me very professionally. She then transferred me to the male I talked with who finished me up with great skill. So these two did an outstanding job for you!"
“Thank you so much for your kind review! Its good to hear our support representatives haven't lost their touch.”
"CS helped validate the system I built using their internal wizard and offered great suggestions"
“Thank you for the great review! Our goal is to provide our customers with exactly what they want out of their security system, and to make the process as simple as possible. We're always pleased to hear our efforts are not in vain.”
A rep from AlarmSystemStore, Hayden-A.S.S., has responded:
“We're very pleased to hear we could help you out! Your business is very much appreciated!”