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5/5

2020-07-05

It was a long road

"It's a long road I traveled to land on a great destination like AiryHair. After tried various sellers I almost gave up searching but Airy Hair gave handshake at the end. They are truly professional sellers and committed to delivering only quality products. I am very happy with my purchases so far and I would like to continue dealing with them as much as they can be productive."

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5/5

2020-06-30

Very good customer support

"I am very much happy with the AiryHair service. I have no issue so far and it's pretty easy to communicate with them and straighten out things if something goes wrong. Most of the time I don't face any issue, It's a rare thing. I just want them to maintain the same quality stuff as my business also booming and I don't want to disappoint my loyal customers."

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5/5

2020-06-26

Good communication

"I ordered wig extension last month but I made a mistake when I sent them address that I realized after they dispatched the item. I contacted their support team, they helped to track the package location and redirect to my right address. I would like to thank them for the help and quick response.

Wig extension also looks so-real this is something beyond what I expected. It's a great feeling when i wore it for the first time. Thank you so much!
"

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5/5

2020-06-18

Legit business

"I got hair extensions that I ordered last week. I was a bit hesitant because I am not the person who buys from other than big eCommerce giants like Amazon. This is the first time I tried with AiryHair, luckily I got my package without any issue. Also, the hair extension that I ordered looks fabulous, to be honest, I didn't expect such a quality one. Much Thanks!"

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5/5

2020-06-10

Good business with AiryHair

"I've been purchasing Hair extensions from AiryHair since last year October. So far our business is really good! This is one of the best moving products for me in the current year. The customer support always helpful to track down the package and update about the order status. "

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5/5

2020-05-29

I recommend

"This site was helpful when I needed hair extensions for our wedding ceremony. We have launched a lot of sites before landing on their offer, the quality of the services offered by AiryHair is beyond reproach! I am very satisfied to have discovered their very reliable site and proposed very good quality hair extensions. I intend to continue doing business with them. I recommend them 100%"

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5/5

2020-05-28

Become a recurring customer

"When I searched about hair extension, I stumbled upon this site. No complaints or whatsoever, I've been dealing with them since the last April. They always send stuff on time and the customer support is pretty much responsive. Hair extensions are a hot product right now and they maintain the same quality with every order, that's the primary reason why I become a recurring customer from a one-time customer."

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5/5

2020-05-17

Very Much Satisfied

"I've bought hair extensions from this site. My wife very much satisfied with product she wanted to order with one more in Blonde color which I just placed order again. Hope I will get the same quality one this time also. Affordable cost and good quality!"

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5/5

2020-05-13

Excellent

"I purchased a full lace hair wig from AiryHair. The packaging was really good, delivery came within a few days. The wig looks so real and exactly what I was looking for! thank you!!"

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1/5

2019-12-29

Dont buy

"Honestly i had such high hopes for this brand and unfortunately these were a nightmare for me. I would suggest to save your money and go to a more reputable brand.
My hair is naturally curly and dark brown. I ordered the darkest brown curly microloop extensions, double drawn, and remy premium plus. Right away these extensions shed like crazy just while trying to put them in and were a lot lighter of a color than had been advertised on the website. After washing them the first time it seemed like all the hair went down the drain, and after dying them to match my actual hair color, it just got worse. Even though i got the double drawn, it seemed like there were little fly away strands everywhere, especially when it was braided and it felt like there were little hairs poking my shoulders and neck making me itchy. (something that when my own natural hair was that long did not do) Not to mention that the hair seemed too perfect. Curly hair girls out there all know not every single one of your curls are identical.. but these were. Leading me to believe that they had been permed that way. Needless to say— they did NOT blend into my naturally curly hair. They also started to lose thickness and get crazy frizzy after just one week. I was very hesitant to buy this brand after seeing them attack others in comments and try to discredit them. But i have all the emails, confirmations, and pictures of the hair, shedding, and website to back my claims. I wish more than anything that i could get my $260, month+ of waiting, and 4 hours that it spent to put in my hair back. I had hoped it would be different for me than all the negative comments and reviews, but I would not advise this brand to anyone especially to curly hair girls looking for extensions to blend with your natural hair.

Edit after Response on TrustPilot

Exactly as I feared would happen did this morning! They made absurd claims saying I made a fake profile and demanded my money back being rude in emails. All completely false! They even got my tracking num, order num, and mail provider wrong in an attempt to try to discredit my post. They even got the time/month of the order wrong. This is ridiculous. I have never even talked to them because other than the first and only email that I sent TODAY about the false slander on the review, they have ignored all other calls I have made. They called me SCUM!
All images and screenshots of proof are on SiteJabber if this doesn’t convince you enough. Please stay away.
"

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1/5

2019-07-16

HORRIBLE CUSTOMER SERVICE, THROW AWAY HAIR

"Been with this company for years to supply customers on a budget with cheaper, more disposable extensions.

Their customer service is prompt but without the proper resolutions to help customers, and they told me they were having issues with suppliers.

I am finally done with them after testing to see what their response would be to the issue of them wanting us to pay without an invoice or any confirmation of an order. Sound a bit sketchy to me, What a joke!

After reading their other reviews in other places, the common theme is them always blaming their customers for their mess. Look at their responses to those whose reviews are not favourable . . . they ALWAYS say their customers want to get the hair cheaper, not an apology, not a resolve.

As for those "good reviews" I KNOW for a fact that AiryHair ask their customers to write it for them, they asked me to last year on another site that totally bombarded them with negative reviews and true to their method, blames all those of wanting to get their hair at less price

The hair they sell is not "high quality" as they claim, the ends are thin and they might last a week or two after washing, this is why their product in our store is for those needing them for one time uses. Any "stylist" that say it's high quality clearly do not know a thing about extensions, so beware of those claiming they are stylists and long time customers, these are fake as well so is "June Ellis" and "Sam Fisher" they are located in Lithuania and gets vendors to drop ship products, as they do not have a factory like they claim, they source it from China where we all can go and purchase directly from the factories and wholesalers.

My advise? Read the reviews, they are everywhere on the internet. Go elsewhere. There are extension wholesalers all over the internet
"

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5/5

2019-06-13

Love hair, long term customer here with some info

"I have been AiryHair customer since 2011 and in 2018 they have had a quality problem, which lead me to search for other brands.

Unfortunately, I could not really find anything decent and the search took so much money out of my pocket that I want to cry at this point.

Anyway, I ran away and could not blame other people, they had like 5 sets out of 100 that I bought that were bad, and that is not good. Having been contacted by the CEO in April of 2019, I was informed that they have fixed their supplier's quality issues.

2 months now in and I am in love with this company again. It's like they switched back to the old and loved formula or something, I do not know. All i care now is the quality and it's top notch, like the good old days :)

The hair that they send since 2019 is marvelous.
"

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1/5

2019-05-30

Worst Hair Extension Company Ever!!!!! Buyer Beware!!!!

"Worst hair extension company ever! My hair extensions were an ugly joke ..they took about 1.5 months to arrive in the mail. I returned them right away with the return instructions and had to pay $35 to ship them via USPS. They told me they would look into refunding me the shipping cost, but in the end, refused. I will absolutely never order anything through this company again!"

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5/5

2019-05-18

Fair quality, much better in 2019

"As a customer since 2017, I feel like I have a more unbiased opinion, I have been on and off airyhair due to random lemons that they used to get in 2018, but since 2019 they seem to have improved pretty much every aspect of the hair and I am happy with them again,

It’s rate to find a company that actually does something to help, and I am grateful for Sam, June and other staff of airyhair
"

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5/5

2019-05-16

My review might now mean much...

"I am a male and yes, I do wear hair extensions. Don’t know how relevant that will be to other women or men alike, but so far, the hair has been wonderful.

My 16" wefts came in 4 business days with DHL express option, I have purchased from the stocked hair category of tape-in hair and it has matched my color to the bone, but it’s not that hard for guys anyway. I just get 1B. The thickness is average, which works with my own hair. Everyone who has seriously thick hairs might want to get double drawn? I haven’t tried these myself.

Prior my purchase, I have read their FAQ and hair care sections, which were tremendously helpful. I do wash hair everyday with conditioner because of my regime in gym. It sounds bad but 26 days in, and the hair is still holding, no tangles. Oh, and I got the 2019 line, so that could explain it.

I don’t know what else to say other than that I have been happy with my purchase.
"

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