"Non transparent about international fee's. Ordered a £700 camera and got caught with £250 worth of import taxes!! Customer service was an insult. Shame on you"

"I've had a few dealings with a Agena and they have been fantastic. Always extremely polite and each time exceeded my expectations. Prices are very competitive and they have a great range of unique adapters and other small items. If you are are located outside the US as I am, shipping rates are very competitive for these small items.

They have the most accurate and helpful product astro product descriptions on the internet. Further, I trust that if there is an error, they will make things right. I say that in comparison to Opt Corp for example who happily blame the manufacturer, cite disclaimers and do nothing to correct known misleading errors.

On the one occasion I had an issue with a mid-range eyepiece barrel, they immediately send out a replacement part. I think they pulled it from another eyepiece they had in stock just to get it out quicker. They then said not to bother sending the old one back. Perfect! (And again, the polar opposite of Opt Corp)."