ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.17/5
Chance of future purchase:
4.50/5
Shipping & packaging:
4.69/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
5/5

2019-02-28

Africa gems is fantastic!

"I ordered a custom Chatham Alexandrite ring and pendant. Mark helped me all the way throughout my purchase. He answered emails quickly and was easy to reach on the phone. I cannot praise Mark and Africa gems enough. Nancy Schumacher "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-12-21

Very Fast Shipping

"Ordered a small Akoya to replace one lost on a graduated necklace. What I received matched perfectly! Nothing short of a miracle."


5/5

2018-11-13

Excellent quality and service

"A beautiful gem. Easy to order and fast service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-10-22

Great experience!

"I was a little wary of ordering a stone without seeing it in person, but all of my cross-referencing online research indicated that Marc is a leading national expert in the field of colored gems. So imagine my surprise when my inquiries for more detail on a couple of stones were answered by Marc Sarosi personally! He was incredibly helpful in responding to my questions and sending side-by-side photos so that I could compare the options directly. My stone arrived very quickly and is 1000x more beautiful in person than in the photos. Absolutely superior quality level than anything I would have found pre-set in a jewelry retail store (I have looked!). Would absolutely recommend Africa Gems. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-10-15

Satisfied!

"I am always a little weary about ordering stones online but I was doing a repair and needed a not so popular style of stone cut and I needed it quickly. Measurements of stones were true to specifications on the site, they were shipped safely and quickly. Couldn't be more pleased. Thank you for having crisp and clean photos on your site as well! Thanks folks! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-10-02

Superb Gems!

"Africa Gems has a huge selection of fine gemstones. It is a dazzling experience looking on the website and imagining their beauty in person. I was looking for a fine sapphire, in true blue. Marc the owner is very conscientious and wanted me to be sure that the sapphire I purchased was exactly the one I wanted. I am thrilled with my purchase."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2018-05-10

Best place to find exceptional Gemstones

"Been ordering from Africagems for a few years now and have always been satisfied with the quality of the stones and fast delivery. This time I found a beautiful blue star sapphire that was priced reasonably. This is my favorite place to shop for gems."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2018-05-24

Excellent service.

"The gems arrived safely and quickly. Extremely pleased with the service. Thank you very much!"


5/5

2018-05-24

Grande

"The individual with whom I dealt was well oriented with all I asked. The gem I chose was put in my setting and stays firm and beautifully radiant. Thank you all."


5/5

2018-05-19

Africagems "ROCKS", and not just in stones.

"My experience was absolutely wonderful, and am looking forward to my next purchase!!!!"


5/5

2018-05-18

Great

"They were most helpful, I did not know exactly how to order, they took it over and I got exactly
what I wanted. a********************************+++++++++++++++++++++++++
I will be doing business with you again/ Marianna 1225
"


5/5

2018-05-02

Great customer care

"I had accidentally double placed an order and needed to cancel one. They had noticed this and reached out to me to confirm i only needed one and saved me the time of having to call in myself. The product was exactly as advertised and very nice quality."


5/5

2018-04-04

GREAT

"Marc, I just wanted to let you know that I received the ring Saturday and it’s beautiful, she loves it! Thank you again for all you’ve done. I was concerned about ordering something like this over the internet but you made it easy ,the only difficulty about this purchase was selecting the ring. You have great jewelry and the price was right. This entire process was very easy and aquamarine ring outstanding. EVERYTHING IS PERFECT ! I will buy again from you
Thanks again
Keith from New Jersey
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process