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Product & services pricing
0.00/5
Chance of future purchase:
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Shipping & packaging:
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Customer service:
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Return/Replacement policy:
0.00/5
Verified
2/5

2005-03-30

"Ordered gloves, received order confirmation, so far so good. After over two weeks, no item, no communication. e-mailed and called, was informed item was not in stock but ordered. I asked for an expected delivery date, was told they would look into it, never heard back. Cancelled order."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
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Ease of checking delivery status
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service being knowledgeable
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Customer service being trustworthy
Customer service making decisions on their own
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Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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