"We received a promo via fax which was 50 pens for .99 cents each but it didn't say what currency it was. The company is in NSW so we assumed it would be Australian Dollars but it isn't. I have checked website thoroughly and there is not mention of what currency it is. When order went on to credit card you actually charged $90.07 being $1.80 per pen which is false advertising."
"Great novelty gift for students"
"Easy to use, easy to order"
"Had a lot of problems accessing our account with password, use forgotten password, retried using another email. Finnally got through after many attempts."
"Easy to order hoping that we receive our order in a timely manner if it comes with the logo printed on it it will be a great idea!!"
"Received the email, clicked the photo and ordered the goods. Easy"
"Very simple experience to place the order"
"Easy online transaction cant wait to see the pens"
"Received a sample pen in the mail and the offer seemed good. I tried to follow the steps on the letter to order online - website given on letter does not allow me to submit my order. Very frustrating!
Tried to call and email and no body has gotten back to me."
“Hi, thanks for bringing this up to our attention. We’re sorry to hear that your experience wasn’t easy nor smooth as expected. We take all feedback into consideration to help us constantly improve our sites and service. We will send you a private message in order to know more details of your shopping experience. Thanks for taking your time and sharing your experience with us. ”
"Very easy to order and responsive. Good product."
"eXCELLENT - GREAT SERVICE
"
"So easy to order and set up the printing on the pens"
"Useful Eye Catching Gift .. Customers Appreciate"
"All good thanks was too easy"
"All elements of selection and the ability to motor through the steps was very easy."
A rep from Adler Business Gifts Aust, Myron_SE, has responded:
“Hi, thanks for bringing this up to our attention. We’re sorry to hear that your experience wasn’t easy nor smooth as expected. We take all feedback into consideration to help us constantly improve our sites. Thanks for taking your time and share your experience with us.”