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Verified
1/5

2004-07-27

"Addtronics is Going Out of Business! www.addtronics.com

Ordered a 470W P4 backup power supply a few months ago. I recently discovered the invoice had the correct part number but the supply didn’t and there’s no four pin connector. I’ve chased these people for a month and got one stall after another. As a system builder I’ve bought a bunch of cases off them in the past four years. The last e-mail I sent said that if I didn’t received a tracking number or an RMA number within the next 24 hours I would presume that they were going out of business and were probably filing for bankruptcy. Also I said I was going to spread this around the ‘net. Haven’t heard a peep. ‘Nuff said?
"

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Overall quality of ordering process
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Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
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Customer service making decisions on their own
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5/5

2002-04-12

"Order was shipped the day it was placed. Customer service people are friendly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process