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Product & services pricing
4.17/10
Chance of future purchase:
2.50/10
Shipping & packaging:
3.75/10
Customer service:
3.57/10
Return/Replacement policy:
0.00/10


5/5
2018-12-15

Good prices on many items. Free Shipping

"I have purchased a few items from Acme Tool. Last week they had a good price on a Jet Air Filter and I purchased one. Received it yesterday. "

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5/5
2018-12-13

Great price and service!

" I will absolutely do business with this company in the future. I purchased a Shindaiwa tool attachment and it was by far the best price I have ever seen and the shipping was spot on. "


2/5
2018-11-20

Shop elsewhere for tools

"Prices were competitive, but customer service is nonexistent. They will not honor their Price Guarantee or respond to emails. It is better to purchase items from reputable online retailers. I'm surprised they are still in business. I noticed that I have several fraudulent charges ever since I purchased from them."

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1/5
2018-11-18

Classic Bait and Switch Operation

"I went to purchase a DeWalt DCC020IB inflator for $69.00. I placed the item in my cart and tried multiple times to complete the purchase, however their website had issues and I could not finalize my order. Twenty minutes later, I tried to complete the order again from another device but was shocked to see the price had increased to $99. Conveniently, this time their website cart checkout system was working. I immediately called their customer service number to see if they would honor the price that I was first offered. They informed me that a new shipment had just arrived, and the price was increased due to new tariffs that had just been placed. Interesting how the exact moment that I was trying to purchase the item, the price goes up by 33.33%. Shady business practices, and they would not honor the price 1st offered minutes ago. It’s easy to see how they have a rating in the 3’s out of 10 with business practices like these.

"

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1/5
2018-10-17

Bait and Switch

"I ordered the Echo Cordless Blower. The ad did NOT say that the battery and charger were not included; deceptive at the least. When I called they offered me the blower with charger and battery for $229.00 higher than Home Depot or Lowes. They did NOT address my complaint and will continue to deceive customers by not including the list of contents. The customer has to pay the return charges despite being a victim of false/deceptive advertising."


1/5
2018-09-22

Items not in stock as advertised.

"I ordered from these people because they advertised the item in stock. Even after I purchased the items and received my invoice they said "IN STOCK". But the next day when I checked my order they are 7-10 days out HOPEFULLY...…. I could have purchased the items from Home Depot for the same price but they were 2-3 days to ship but I was thinking I would get them sooner from Acme Tools since they stated in stock on the website and my order confirmation. I am going to wait for my order because by the time I cancel and reorder from Home Depot I should have from Acme Tools. The really sad part is they seem to have decent prices and selection but they have LOST me as a future customer not only for my personal purchases but for the company as well."

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5/5
2018-09-13

Excellent Service

"I have been going to Acme for parts and sometimes I don't have all the information(missing model numbers)and John Forsberg has helped me in a professional ,patience manner.I feel he has gone out of his way to help.Very much appreciated!"


5/5
2018-09-01

Totally bad azz tools

"I wish in the market for electric impact gun I ordered it it was great price I received it used it and the thing is a **** monster. Best tool ever I've owned others but this one kicked all there butts. I will be ordering from them again great price for greats tools. Thank you acme tools you now have a life long costomer "


5/5
2018-08-24

Great service.

"In my case they are very proffesiona!!
super easy order,no extra fees and fast shipping .
"

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1/5
2018-08-14

Thief's!!!

"Never shipped order took our money when we cancelled the order they didnt refund us they charged us a second time. WTF!!! Over $600.00 charged and never sent us anything!! DO NOT BUY FROM THIS COMPANY!! You've been warned.... Fraud charges have been filed!"

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1/5
2018-08-06

Not an Honest Vendor, Bad Customer Service and Conflict Resolution

"I purchased an set of drill bits and received an item that was different than what was advertised, a different set altogether. When I returned the item, the vendor claimed that they could process the refund, that claimed that by bank/cc would not accept the refund. After months of going back and forth, and not issuing the refund, the vendor closed the case and said there was nothing they could do. When I requested that at the very least they resend the item I purchased, they refused to do so. I will never purchase from this vendor again. Stay clear."

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1/5
2018-07-17

Charged full order plus shipping even though product was backordered

"prOrdered supplies on their web site. Supplies were listed as in stock. Acme charged for full order and shipping even though order was short shipped. After 3 weeks Requested refund for unshipped and partial shipping. Only refunded price of unshipped items. No sorry or partial refund. Very slow shipping to MA. Find another store."

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1/5
2018-06-27

IF YOU CAN'T DELIVER, DON'T ADVERTISE YOU CAN!

"Pre-Ordered a lawn spreader on June 13, 2018. Acme advertised that product would arrive June 15, and then ship within 7-10 days. Ten days passed. Sent an email to customer support to inquire about delivery. Was told that they wouldn't be receiving the shipment until mid-July, and would then be shipped. Sent another email, asking what they were going to do, to rectify the blatantly false advertisement. No reply. I'm in quite a few lawn care and gardening groups on Facebook, and have relayed my experience to them. Will never use or recommend Acme Tools ever, and encourage others to follow suit.

Just a quick update: It's July 17, 2018, and no spreader, no updates or communication from Acme Tools. I wonder if I will ever get what I ordered and paid for. Looks like Acme Tools and their owner/vice president Steve Kuhlman don't even care about taking care of their customers.
"

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5/5
2018-06-22

Awesome customer service

"From the very start, my salesman
JT Anderson treated me like I was one of the family.
There were many questions that needed answered and he strived to get me answers I needed in a timely fashion.
I set up a Kubota tractor / mower purchase from the West Coast.
The Acme Tools that I dealt with, is located in Grand Forks North Dakota.
JT walked me through the entire process.. seamlessly, from unit selection - all the way to personalized delivery.
He also got me through the financing process.
If anyone is thinking of a local or long-distance purchase please ask for JT Anderson-- he won't let you down!!
"


1/5
2018-06-15

These guys are awful

"Ordered 2 boxes of nails. They said “in stock”. 7-10 day shipping as stated on website.
After 12 days with no communication I chatted with a couple of those jackwagons. Backorederd from manufacturer. Didn’t even check to see if they could order them from another company.
I recommend Essential Hardware. 20% cheaper and faster free shipping.
Again..... Acme is awful 100%
"

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