"I was looking for a specific Toro model lawn mower and I COULD NOT FIND IT ANYWHERE online. I tried a different big online store based in Illinois that told me that they had the model in stock. I bought it and after a few days, I got an email that it was on back-order so I cancelled that order and found Acme Tools.
Before I ordered, I called and spoke with a representative who went and confirmed that they physically had the model in stock. I ordered within minutes and days later had the lawn mower in my garage! Not only that, but the lawn mower was a 2017 model (I bought this in 2017)!! Acme did not send me some 2014 overstock they had!! They sent me a brand new model of the lawn mower I had been searching for! I plan to always consider Acme Tools prior to purchasing large power equipment!!
"Company refused to pay for shipping in a product we purchased and didn’t meet our expectations. It cost 1/3 of the cost to d the tool to ship it back. Never again will I buy from Acme Tools.
Now a days you have to be customer friendly and provide extras like feee shipping and returns to remain competitive.
Obviously they are not.
Poor Customer Service!!!!"
"Ordered several items from their Black Friday sale. They took my money but never shipped product. 2 weeks later when I contacted them, they told me the items were all back ordered and had been discontinued. After much arguing back and forth, they finally refunded my money.
They either oversold their stock or realized they lost a lot of money. In either case I felt ripped off by this company"
"First-time buyer but I have to say it was excellent and will be back. I bought a number of Dewalt drills with batteries, grinder and sawzall and it arrived quickly. Excellent"
"My first place to shop for tools and they always ship fast. "
"I purchased a Makita combo kit (Makita XT257M) that comes with a hammer drill, impact driver and 2 (qty) 4amp batteries from the Acme Tools website on 8/22/2017. Almost a weeks later (8/28) I had not received a shipping tracking number from Acme Tools and so I called their customer service number. When I inquired about my order I was told that it had not shipped yet as the kit part # may have been discontinued. While on the phone with me they were able to locate the combo kit in their inventory and assured me it would ship out next day. At the time, living in Houston, I was very preoccupied dealing with hurricane Harvey and knew I would be in need of these tools following the storm. On 9/1 I received a follow-up email from Acme Tools saying that my order had been cancelled. I called customer service again and was told that they were unable to locate the combo kit that they had earlier identified in the system and so they were cancelling my order. I managed to locate the new part number for the combo kit from the Makita website that included the same 2 tools and batteries. I asked that they send me the updated part number as I had already wasted 10 days trying to get these tools. They responded that they could only ship the updated part number for 10% under list price which was far more than my original order amount. I don't usually write reviews, but I am extremely upset by the situation. Acme Tools made the mistake of selling a kit they no longer had in stock and instead of working with me to fix their mistake they chose to cancel the order. This was a waste of my time and effort. I will not be doing business with them again."
"Bought SawStop from them. Easy transaction. Fast shipment. They use good freight company too. "
"Placed order in early April absolutely 0 contact thru entire deal asked to cancel order month ago supposedly never saw it then next thing I know get call from freight terminal saying you have package here from them with no idea whats going on"
"Acme Tools had just the tool we wanted. Their Memorial Day sale beat local and other online prices by 38%. I got helpful telephone help with the ordering process. Delivery was excellent."
"It has been more than two weeks since I ordered. I haven't heard from them."
"I am really pleased with my recent experience buying in acme tools. "
"I have purchased many large tools in the last few years. The tools are shipped with care and speed. If any problems a simple phone call and it get fix right away. Would suggest to buy from Acme Tools."
"I wanted a miter saw and saw that it included a coupon for $20 off. I ordered it 5/27/2017 through acme tools and the order came in 2 weeks. The price was better than big brick and mortar stores with no tax for California. Item came as described. Awesome place!"
"Tool said in stock. So I ordered it. Acme emailes me back saying that they are not in stock. Mistake? Or did Acme weasel their way out of my memorial day coupon? Acme said I could reorder it in a couple of days when it would be in stock?"
"Ordered item online. Said 7-10 business day for shiping. After two weeks of no notification regarding shipping I called and they said item was on backorder. Said item was arriving the next day for shipment. Another week and nothing. No indication when ordering item was on backorder. If it had Would not have ordered due to time. Time is money and have lost work due to this."