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Verified
5/5

2005-01-05

"I purchased a Shinco 1250 DVD player. All questions were answered promptly and shipping from Hong Kong to the US was only 3 days. Great service.

Recommended
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
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Verified
4/5

2004-12-13

"great store. everything came as described! i'm very pleased."

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Overall quality of the company
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Value the company offers
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Is consumer focused
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2004-07-08

"Very nice people with great prices. I got responses from my emailswithin a day and they were able to ship items cheaper than the original shipping quote and they shipped my items withtin the next day of purchasing. Although the website design is not the greatest (and it may scare away some), do not fear--AI Trading Ltd. is one of the best import sites I have bought things from in the last few years.

UPDATE: I got my order a few days ago, nearly 1 week after ordering. My items all came exactly as described on the website and work great! I hope to do business with AI Trading again soon.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-03-03

"Excellent service! Emails were quick. Shipping was average, not jacked up, honest, reliable, and item came as promised, exactly what i ordered, definitely will do business with again, keep up the good work."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused

Verified
5/5

2003-12-18

"To me it seems that A.I Trading is a serious company. Any of my question got a quick reply. The product was in perfect condition when I got it. All in all, nothing to complain about quiet the opposite."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall technical support
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-25

"Another HK game importer. Their prices are fairly low and they do carry some of the harder to find game hardware and accessories. The shipping is really cheap compared to other overseas importers and you still recieve the item in less than 5 days.

The website doesn't allow for cart shopping like you find on Amazon, but requires that you send them an email requesting for which items you would like. They then reply back telling you your order number and cost of the order including shipping. It's still just as secure since they include a link to a secure website to pay online.

The communication was great and I am really satisfied with the orders I have placed with them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site