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Verified
1/5

2004-12-16

"Item showed in stock on their website. I ordered the item on the 10th. Three and a half business days later, the 16th, no update has been given on when it will ship. There is no way to contact vendor except by email. Their website says that they ship the same or next day or will contact you promptly. This has not been my experience. It turns out in fact the "in stock" reflected on their website was erroneous. The item was actually backordered. This itself is a problem and the fact that it requred an urgent email to extract this information from them is another. If you are under a time crunch, I wouldn't recommend this vendor. "

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Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
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Being easy to reach
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Overall customer service
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Customer service making decisions on their own
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Overall web site
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Verified
4/5

2004-05-08

"The good: great prices, items arrived quickly, reasonable shipping costs, fairly friendly people.

The bad: $15 MINIMUM restocking fee for all items, maybe higher for some high end items. This means you better know what you're purchasing. I bought an s-video cable for $20, and they wanted to charge me $15 to restock it. They don't stock anything, they're merely middlemen for the manufacturer.

Bottom line: if you KNOW it's what you need, go for it, otherwise, don't bother.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

Verified
5/5

2003-11-29

"Great price and fast delivery. Will do business again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
N/A
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

4/5

2003-03-30

"Great price and OK service. Phone number is available but can never reach a live people. Item delivered as promised. MInot billing glitch due to the service hosted by Yahoo but were correctly without too much struggle."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process