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Verified
5/5

2015-10-30

"I would like to send out a great big THANK YOU to ATS, who have bent over backwards for me. Very Very helpful. Keep up the awesome work. Cheers Don L."

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Verified
5/5

2014-10-29

"ATS was great to work with. They tracked down some hard to find printers for me and got them shipped to me at a very reasonable price. During the search process, they called me back several times to keep me updated in how the search was going which was amazing customer service.They also gave me usefull tips on storage and usage of the printers. They really know their stuff! They were freindly, courteous and helptful.
Best of all they actually answer their phones on the first few rings - without one of those annoying machines that makes you listen to 43 choices before you get to a human being. Its great to do business with this company. THANKS ATS.
"

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Verified
5/5

2014-08-25

"I ordered a HOTAS joystick (that was sold out everywhere else on the internet, it seemed) and I could not be more pleased with my shopping experience. The gentleman I spoke to was very helpful and seemed to genuinely care about my happiness regarding the order. My card was not pre-approved for international use (the company is Canadian, my bank and I are in Colorado) so they called me to explain what had happened and to try and help. Will shop here again, I was very happy with my purchase!!!! Prices are lower than anywhere else and there are real people here, who care, to help if anything goes wrong :) "

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Verified
5/5

2014-04-25

"A++++++. I am very happy with 1) the price 2) the time for my order to arrive 3) the advice I received when I called. I will order in the future. :)"

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Verified
5/5

2013-02-28

"Smooth and easy from the start. ATS customer service helped me figure out the exact item I needed, offering related product knowledge and transaction procedures. My order arrived safely sealed, and in great condition. It was the exact item I needed and ordered as promised. "

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Verified
5/5

2013-02-14

"Had a hard to find part that I searched for weeks to find. I had it on back order with other vendors and it never arrived. The part is for our Panasonic Screen that we use at conventions and we needed it right away. It arrived promptly. Would do business again. Impressed and happy with the service."

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Verified
5/5

2012-11-28

"They were extremely helpfull placing an order on a very rare high demand item. They held the item in inventory while waiting for credit card to clear to make sure that I would get the item. The item shipped from Canada to California USA, and they were very communicative of the status of the package along the way, when asked. Top notch customer service and williness to communicate to me, made a very pleasant experience for me."

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Verified
5/5

2012-10-18

"Very helpful online representatives. They matched a competitor's online price without hassle. Shipping was a bit slow (two weeks from time of order to delivery). But overall very pleased with the transaction!"

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Verified
5/5

2012-08-23

"I am a first time buyer and first timer reviewer. I ordered a Toshiba touchscreen tablet and a hard to find Peerless mount for the tablet so I can mount it to my desk. The sales person when I called was very helpful and confirmed that the item would work with the item. I had called a couple of other store and they didn't know if it would work. The sales person took the time to get the dimensions of the tablet and open the mount and confirm that it would fit, which made me very happy. I thought about the purchase for a couple of days and when I called back I asked for the same sales person and he remembered our conversation and took the order for me on the phone. The order went off without a hitch and was delivered to me in Indiana in 3 days. I am very satisfied with their service. When I was dealing with the sales rep I told him that I was going to write this review if I was happy with the service and I am fulfilling my promise."

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Verified
5/5

2011-10-26

"Very pleased with the outcome of our transaction... look forward to working with them again!"

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Verified
5/5

2011-09-21

"Ordered a professional monitor and works great. Customer service was helpful as well. The box was a little beat up but thats probably due to Purolator/UPS; the monitor was packaged well so everything was fine. Item arrived fairly quickly as well. It would be nice if they provided a tracking number when shipping to the USA though. Overall, I was satisfied."

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Verified
5/5

2011-07-26

"I am not one to normally write reviews but the service was incredible and deserves to be shared.

Pleasantly surprised to receive my brand new factory sealed Lenovo notebook in 1 business day after ordering.

I was unable to connect to my wireless router so I called Lenovo tech support who was unable to resolve the problem over the phone. They told me that I should send my brand new notebook to a Lenovo service center to get my wireless network card replaced. Not happy.

I called ATS and explained the situation. The representative was empathetic and to my surprise offered a solution which deviated from the standard manufacturer response. The ATS rep told me that he would see what he could do to help coordinate an exchange with the manufacturer for a brand new unit. I was given the heads up that this would require special authorization from the manufacturer and if rejected would be offered a full refund on my notebook. Process took 3 business days, was kept posted everyday and am now writing this review on my brand new notebook.

I have dealt with many resellers in the past and I can tell from experience that this is a reseller that cares. From a transactional and pre-sales standpoint they were very courteous which is to be expected. It is the post support that amazed me after my money was taken. Will definitely purchase from ATS again.
"

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Verified
5/5

2011-04-25

"Very good service.

Please be aware that google engine do not understand that all prices stated in Canadian dollars.
"

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Verified
5/5

2010-10-18

"Great to deal with. Terrific customer service. Ordered a laptop computer. I was hesitant at first but i checked into the company and they have a great rating on here and an a+ plus rating on the bbb. Item arrived next day. Wouldn't hesitate to order again. "

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Verified
1/5

2010-10-15

"I ordered a simple tablet sheet on September 6th, and it didn't arrive until October 15th. It was a simple sheet that I really didn't need right away, but it literally took them over a month to get this to me. This kind of service is unfathomable and I would never order anything from them again.

EDIT: I really didn't appreciate the six missed calls on my phone 1 hour after this review went up. I got my purchase (over a month later) I don't want to do business with this site again. Calling my phone six times isn't helping, or very professional.
"

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