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Verified
5/5

2005-01-30

"Simply Amazing. I believe I had purchased the Func 1030 in December of '02. It's advertised as being the "last mouse pad you'll ever need", so I made a point of that when I contacted them. In the past few months, the base developed a really awful warp.

I took a picture, sent it with a complaint, and they issued an RMA and sent me a new one, completely for free. I didn't even have to return my faulty one. They stand behind their word 100%, the best.
"

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Verified
5/5

2003-11-28

"ACT LABS was a VERY GOOD company to deal with! I emphasized the 'very good' because i have never dealt with such a company that was straight forward and fast! I ordered the Surface 1030 and unbelievably got it in excellent condition only 2 days later! I would definately deal with this company gain without any hesitation.

Steve
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-26

"Ordered a Func Surface and it was delivered to me next day via UPS. Very fast service, and they have a good shipping policy to avoid duties/customs. Shipping could be cheaper though, since it cost me $7 USD to ship it from Richmond, BC to Vancouver BC."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-08-17

"Execellent seller. I purchased the Func Surface 1030 mouse pad. The order was confirmed and shipped quickly. Will definately do bussiness with them again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site