ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2012-02-21

"Lens come quickly, but they have no powers! Very poor quality! I tried to contact them again but they are blocking my email now! Total waste of money!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-09-03

"Have bought contact lenses from AALens for about 2 years now. Always excellent service, with the contact lenses delivered to Australia within about 10 days. Very happy with the low shipping costs (1.50 per box) and the very competitive prices for my contacts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-07-13

"After some trials around the web, this is now the only place where I buy contact lenses. Cheapest prices I could find, including shipment.
Packages arrive reasonably fast, as a discreet envelope by mail.
Before the first order I ever made, I sent them an inquiry by e-mail, to which they responded quickly (within 6hrs) and clearly.
Overall, quite pleased with them.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2009-10-29

"i ordered contacts from the company about 10 days ago and rec'd them couple days ago. faster than i expected but the quality was poor. the contacts do not stay on the iris and keeps on slipping down, causing me to have keep on blinking and my eyes are now red. the expiration on the box says 2013 and i did made sure that i had put them in correctly. I have been wearing contacts for over 8 years and this has never happened. THe company emphasized that only UNOPENED merchandise could be returned/exchanged. i guess i just threw money down the toilet. very disappointed. those that are thinking to order, i suggest doing a little bit more homework and research."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2009-09-10

"Ordered focus dailies toric on Sep 1st. Received it today. Not bad at all considering it is shipping from Singapore and that Toric lenses may take extra time to order. Before I placed the order I didn't feel quite comfortable ordering from singapore so had some email communications with the store and they are very responsive. I will definitely recommend and would like to order more from them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2009-08-20

"This is the first time I've ordered from this company and it was a pleasure ! I ordered contact lenses but at a fraction of the cost that I would normally pay locally. Customer service was great and kept me updated each step of the way. I received my package in eight business days which was great. I will definitely be ordering from them in the future.

Update 11-6-09 : I ordered the same lens as before on Oct 21 and after a few days they still hadn't been shipped so I checked the status and at that time they shipped them (Oct. 27). I finally go them today after a total of 16 days. Not nearly as fast as previous order but still okay. I'll probably order through them again since prescription not required and prices are cheap. Hopefully their customer service will be up to par in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-07-19

"Very satisifed.

There was a little hick-up, but that was because I accidently entered an invalid email address. And my contacts prescription is so severe they wanted to verify that it was correct before they shipped. Once I got back in touch with them and cleared up the email snafu, they shipped them out immediately, and I received them shortly thereafter.

I look forward to purchasing more contacts from them in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-05-08

"I began to sweat, because aalens.com email communications were sort of odd; after researching the source as Singapore, I feared I was being SCAMmed! BUT!--the package arrived 8 days after they confirmed sending and 10 days after my internet order...even though I live on the remote Oregon coast. Product was perfect; gift included as promised. Seems as if international customs checked package, but everything intact otherwise. Would order from aalens again. Can't beat the cost and shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2009-03-10

"Never had a problem, lenses arrive quickly and the best prices on the net.
Thanks!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges

Verified
5/5

2008-12-18

"Delivered in 8 days. Exactly what I expected. Was sent as registered mail so my contacts weren't sitting around in a questionable environment like a mail box exposed to the elements. Very happy customer definitely will order from them again :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-06-18

"I ordered Biomedics 55 lenes from then 6/3, shipped 6/6 arrived 6/16 via registered airmail. They are the same exact lenses I've gotten from US-based sellers, i.e they are still "Made in USA," except that they say "for sale in Latin American and Asia-pacific." This does not bother me at all... actually it does bother me that a company will package the same exact product and sell it for less in some regions and for more in others what I mean is the product is the same, so why should I care what the box says?

AALens is the best online lens supplier I have dealt with thus far. Their checkout process bar none is simpler and less complicated than other sellers, and they seem to have the lowest prices and very reasonable shipping prices.

*****
2010 update: This review orginally was posted 6/2008. Since then I have continued to use AALens.com as my sole source of contact lenses. The newer Biomedics boxes from them no longer state "for sale in Latin American and Asia-pacific." I did contact Biomedics and they told me the lens are the same regardless of this marking.

I have not had any problems with repeated orders from this vendor. I have not had any problems with the quality of the merchandise from this vendor.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-04-22

" Ordered on 4/8/2008 I ordered Focus Toric monthly contacts that have to be special ordered and made! Order was shipped out of Singapore on the 11th delivered on 4/21/2008 cannot beat the price and was quite fast from Singapore to Mississippi.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2008-03-11

"Great shop.
Delivered on time, even for a country such as mine (Brazil - but we do have a great postal service).
Cheap shipping makes it the best price around, but is ships from Singapore (no problem with that, since usually you don't need the lenses like... for tomorrow).
They don't have a huge selection of items, but have enough.
It takes extra time for lenses like toric and other specific lenses other than the common presbyopia and myopia lenses.

I'll buy from them again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2007-07-16

"I've ordered from this company before, and have no complaints. The order was timely (about 10 days--and that's from Singapore to FL, USA), and I received the exact item I ordered (no substitutions, and the boxes are even marked "Jacksonville, FL," like the boxes that I get from the doctor. These are the same lenses, but much cheaper than what I can find locally. And shipping was really low ($6 for an $84 order). Very happy so far!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2007-05-21

"The contacts are coming from Singapore! It never states that anywhere on the site!! I'll be doing good to have the contacts I needed immediately in 6 months!! They deceive you by not stating this! Do NOT order from them!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A