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Product & services pricing
2.50/5
Chance of future purchase:
0.00/5
Shipping & packaging:
2.50/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2015-02-21

"I recently purchased and received the Bear Grizzly and was very surprised and disappointed to see that the bow does not look at all representative of the photo they and on their website representing this product. I accept that there might be a small degree of variation when it comes to the patina, but the color, finish, and luster do need to be represented correctly; and to be clear no where does it indicate that the product photo will not match the actual look of the bow. After I contacted 3Rivers Archery support about this I received a response from "James" in which he writes: "Curtis, I have contacted our web designer so we can get the Bear grizzly updated on our website. This is the new 2015 color for the Bear Grizzly. If you would like to send this bow back into for an exchange or a refund that would not be a problem." Firstly, my name is "Edmund" which is indicated on my sales order, and my email that I sent. Attention to details is always nice when you contact a client. After this I contacted them again and noted that though I ordered the 2085x, the item added to the cart (RH and 50#) reads 2086-1. James replied by phone this time and noted that this was the "new" color for the bow, and I could either ship the bow back for a replacement or refund (at my cost) or they would provide $25 credit. Wow, a whole $25? Considering that the bow was $400, and I had previously purchased the much more expensive Martin Hunter, glove, bracer (very poor quality and poorly represented), two dozen traditional-only carbon arrows cut and with tips, and a quiver, one would think that something more would have been offered ... such as a dozen arrows. I actually requested this and was told that $25 was the best they could do.
Apparently it is okay to 3Rivers Archery to ship an item that one did not purchase, and then charge them for return. I will never purchase from this outfit again.
"

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