"Ich würde niemanden empfehlen Produkte im Shop von precision360.co aus Londen zu kaufen. Die Ware wird nicht versendet und das Geld bekommt man auch nicht wieder. Sobald man bezahlt hat endet der Kontakt und man bekommt keine Antwort mehr.
ACHTUNG!!! BETRUG!!!"
"Fraud Alert www.precision360.co !!!
Fraudster :- Matthew Roger ( ****@****)
I am from Mumbai, India. On 10th November,2019 I visited to www.precision360.co website so I liked their product after that I leaved an message to them is they can ship me the "Atome rotator sigma 8mm f3.5" in India?" through their website. After an few hour a person name Matthew Roger (****@****) who is the founder of www.precision360.co contacted to me through e-mail stating that 'We have the Atome rotator in-stock so can ship on receipt of payment.' On 12th November, 2019 he send me the payment link and asked me to make the payment but when I tried to make the payment my payment got declined by the bank. After that we have regular discussion everyday till 18th November, 2019 regarding the product.18th November, 2019 when I try to make the payment for the product my payment got declined by bank because the payment card was not International.
So, On 2nd December,2019 I made the payment of Rs. 300.75 GBP and the payment got successfully after that my order also got confirmed. I received an e-mail confirmation of my order. According to shipping method I was supposed to receive my order in India within 5 - 10 days from the date of order confirmation. So, I waited for my order to received but after passing more than 12 days. On 16 December, 2019 I contacted to Mr. Matthew Roger (****@****) through e-mail for asking to him where is my order? I did not received my order yet, please kindly check the shipping status of my order. I didn't got any reply of my e-mail. So, On 17th December, 2019 I again sent an mail to Matthew Roger asking him Is there any update regarding the shipping status of my order ?. Again I didn't got any reply of my email. So, I thought something wrong is happening.
After that I decided to send him mail from different e-mail ID. The E-mail id is name of Jack Davis then On 17th December, 2019 from Jack Davis E-mail id I send the mail to Mr. Matthew Roger asking him how many days it will take to ship the product in New York ? within stipulated minutes he replied to Jack Davis mail. From this I got to know he is purposely ignoring my mail and trying to fraud me. On 18th December, 2019 I again sent a mail to Mr.Matthew Roger from Jack Davis e-mail Id asking him why he is not replying to ****@**** mail. After this email he got to know that I was sending the mail from Jack Davis e-mail id Now he started ignoring Jack Davis e-mail also. Everyday I am trying to reach Mr. Matthew Roger but he is completely ignoring to all my mail. I also asked to Mr. Matthew Roger if he don't to deliver the product to me kindly refund my hard earn money but he is not replying to any of my mail.
Through this it can be clearly understand he is just doing fraud with me and not refunding my hard earn money."
"I needed a nodal head for a shoot I'm on and saw that 360precision had a guaranteed 2 day delivery. Cut to 10 days later, 20 emails, numerous calls to a number that nobody answers, facebook messages, and a support desk link that is broken and I didn't get a single reply from Matt. A package arrived with what looks like a prototype or unfinished part. It's not painted and looks like it was hand sanded - there are parts missing, no label, and he didn't even bother to put in the compass I paid for. The ring doesn't fit flush with the rotator, so I doubt it's aligned properly. In short, it's a $500 piece of garbage - probably a factory reject that he thought he could unload because he thinks he can't be sued because I'm abroad. I want to send it back, but I doubt he'll refund me based on what all the other reviews say and shipping was $80 each way so I might have to put this down to being ripped off. It's a shame I can't upload a picture because it's actually kind of funny - after I opened the box someone asked me if I made it myself :o). Ordered a nodal ninja which has finally arrived."
"Matthew Rogers is a thief.
He did not send me the product I bought.
I will take legal action against him "
"I ordered an Atome on March 14 2012. Wait a long time... After tons of emails supposedly lost (always the same excuse given to many unhappy customers), Matthew Rogers (360precision CEO) told me that it was probably lost and that he will send me another one directly from the Internal reseller. Had to wait again a few weeks... I received a malfunctioning one (red ring twisted). Tried to contact him. He just ignored me for weeks...
Until i get the idea to publicly used his Facebook page to get a reaction from him. He told me emails never arrived (his favorite excuse), that he will not give support on the Facebook page and that i have to use the Official Support Page (http://orders.360precision.com), which i did. He told me to send the Atome back to him and he will replace it by a new one. I sent the Atome back on July 11th. I have proof from the postal service (tracking number) that the Atome arrived to their postal address. 1 month later, Mr Matthew ROGERS is still ignoring all my messages on the official support page, on facebook, via emails and messenger...
The problem with this company only resides in Mr ROGERS personality. Their products are good (when functionning :-) ) but if something goes wrong, The King ROGERS will ignore you until you give up. But no chance for him, i never give up when i am scammed.
Their are dozens of unhappy customers on the web, just google a bit and you will found testimonials on forum. Here is an interesting one : http://panotoolsng.586017.n4.nabble.com/What-s-going-on-at-360Precision-td614349.html#a614364
Unfortunately, you will have to deal with him if you want to buy their products, so good luck if you decide to give it a try !!"