Compare prices, policies, and customer reviews of Kay Jewelers and Helzberg Diamonds
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Positive reviews found most helpful by ResellerRatings users
Helzberg Diamonds
"Robin was great and very knowledgable and so kind..."
Critical reviews found most helpful by ResellerRatings users
Kay Jewelers
"I took a chain I bought for my husband as an anniversary present and the repair was terrible! Not only did they remove an inch from the chain they never called to ask if that was ok. They depreciated the value of the chain and shared $250 to do that. Im blown away I escalated my issue because the clerk referred to a $3000 gold chain as being similar to a tin can that cannot be repaired well after we returned to pick up the repaired item and verbalized not being happy with it. They did nothing!! They took our money and said that's the best we can do. Do yourself a favor go anywhere but Kay Jewelers. They have no interest in making their customers happy.
Unhappy Customer"
Helzberg Diamonds
"I bought my husbands wedding ring from them. I had the ring sized from a 9 to a 10. The ring I bought was 10K gold. After getting married, he'd worn the ring only a couple weeks and it started deteriorating. First, the gold seemed to be soft and the shape of it slowly tuned oval. Next a couple diamonds fell out and then it cracked in two places. My husband did nothing to make this happen. He didn't even work.
We took it into the shop and with the lifetime care plan, we thought they would help us get it repaired. Nope. It was deemed unrepairable and not covered by the warranty. We then had it sent by the store to corporate to get their take on it.
We waited a couple weeks and then I started trying to get a hold of someone to see what was going on with it. I called the number they gave me three different times to try and get a response- no one. I finally emailed through **** consumer and I received a response that they were looking in to it. Two days later I replied to that email response and 3 days after that, I finally heard back but only to get a reply that they would contact me by EOD the following day. When that day came around and I did not hear back, I called them again just to get a response that they would call me back. Two days after that I finally got the call they they will not honor the warranty and replace or repair the ring.
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