Compare XOTICPC vs Newegg.com (USA)

"I was nervous about ordering from exotic PC because I was finding a lot of horrible reviews. Some talk about computers being doa, taking months to receive, horrible customer service, etc.
My experience was the complete opposite. I ordered the zephyrus m16. I got 2 upgraded ssd's with heat syncs, upgraded memory, clean os install, redline os boost, and a recovery key. I wasn't expecting to get this laptop for at least a month. It arrived at my house 11 days after I placed the order! Not 11 business days....11 days! Everything is packaged well and perfectly set up how I wanted. I build my own PC's, but if I ever need another laptop, I know where I will go!"

"Chris was attentive to all my needs and was able to get the lowest price possible. He was patient and attentive alll while answering all my questions, would recommend. "

"I had an issue with my charging port which was repaired. It took a month for the repair to be completed due to my computer had to be sent to the manufacturer for the repair. The manufacturer wiped my computer which i found odd but not much i could do about that. Xotic reinstalled my clean version of windows for me before completing the warranty repair. I did not receive any updates via email or checking my rma number through this whole process. I had to get updates through the chat feature which got me updated in a timely manner. Now that I finally have my computer back there seems to be a new issue with my graphics card not being detected. So back through the warranty process I will have to go. Hopefully it won't take a month to get it repaired yet again."

"The merchant fulfilled the order quickly but made a mistake when shipping. Due to some extenuating circumstances, the item was required immediately and we paid a hefty shipping add-on to get the item shipped as quickly as possible. In this case, the merchant made a mistake and shipped the item a much slower method that will take the item a full week (it still has not arrived) to reach the destination. While the merchant credited us the shipping cost, this mistake cost my business several thousand dollars. I appreciate the merchant's willingness to try to make this right but the financial impact to my business is substantial. While the verdict is still out on the quality of the item, I would suggest clear communication when placing an order with this merchant."