Compare prices, policies, and customer reviews of Vitacost and iHerb.com
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Positive reviews found most helpful by ResellerRatings users
Vitacost
"My recent order was missing a couple of items but was easy to get it made right. I used to order more items but my glass items were frequently damaged so I stopped ordering anything that came in a glass container. I’ve noticed that they’ve changed their more fragile items packaging and I’m probably going to try to order the items that I used to get via Vitacost and see how it goes.
Unfortunately, the app just doesn’t work well for me so I order online for optimal effectiveness."
Critical reviews found most helpful by ResellerRatings users
Vitacost
"Dear customer service. This is the 5th. time I’m inquiring about my order. I have been promised each time to be contacted via email to discuss the whereabouts of my order that I placed on Nov. 7 and was shipped the next day and yet no one has yet. I’m in Europe, calling and being on hold for half an hour each time cost money, to then be told that my order has reached Europe but they cannot tell me which country. One thing is for sure it has not reached my country! Cannot get on chat cos it seems you don’t provide that service anymore. So here I am waiting in limbo, cos no one can tell me where my order is, I cannot track it and no one has the decency to contact me. Your website says overseas orders take between 18-22 days. It’s past that already. I deserve and want a refund. "
iHerb.com
"Dreadful American company with fraudulent practices and awful customer service! Avoid at all costs!
I used to be a returning customer and spend over 1000usd in total on orders on the website over the course of the last two years. The issue is that they wouldn't guarantee delivery of international orders so if anything goes wrong with the parcel on the way to its destination they are very likely to brush off refund or reshipping requests.
The other day I received a package that was 4 items short and once I reported the issue they fired back with a refusal which they marked as 'friendly fraud'. Are you bloody kidding me? Where do you have the audacity to say such a thing to a loyal customer. I'd avoid them like the plague going forward as they scammed me out of 60 USD worth of goods! I'll have to get in touch with my credit card company to reverse the charges now"
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