Compare Vitacost vs Amazon.com

"My recent order was missing a couple of items but was easy to get it made right. I used to order more items but my glass items were frequently damaged so I stopped ordering anything that came in a glass container. I’ve noticed that they’ve changed their more fragile items packaging and I’m probably going to try to order the items that I used to get via Vitacost and see how it goes.
Unfortunately, the app just doesn’t work well for me so I order online for optimal effectiveness."

"THey could pack much better. Just add more paper or bubble tape."

"Dear customer service. This is the 5th. time I’m inquiring about my order. I have been promised each time to be contacted via email to discuss the whereabouts of my order that I placed on Nov. 7 and was shipped the next day and yet no one has yet. I’m in Europe, calling and being on hold for half an hour each time cost money, to then be told that my order has reached Europe but they cannot tell me which country. One thing is for sure it has not reached my country! Cannot get on chat cos it seems you don’t provide that service anymore. So here I am waiting in limbo, cos no one can tell me where my order is, I cannot track it and no one has the decency to contact me. Your website says overseas orders take between 18-22 days. It’s past that already. I deserve and want a refund. "

"Poor customer service; poor return service; Items rarely arrive on time; difficult to get hold of customer service; mostly poor packaging; mostly junk from China where I can get anywhere else if I wanted it; Expensive prime with no real benefits, I can order without Prime and get stuff in the same amount of time. I switched to Walmart +; they deliver the same day within a few hours, even groceries; Chinese junk is delivered in 2 to 3 days - just as fast as prime; Paramount + is free with Walmart +; Returns will be picked up from your house from the closest Walmart or picked up from your house from Fedex; or just bring it back to Walmart when you visit. $99/year"