Compare prices, policies, and customer reviews of Valley Vet Supply and Allivet
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Allivet
"I have been getting my prescription from Wal-Mart Pet RX and they informed me that they are closing, and this company would resume my prescriptions as I had been getting them. When I received my first auto ship notification, I noticed that the pricing had changed. I was previously told that my pricing had been locked in for 1 year. Started this medication in June of 2023. I called in to customer service to ask why my pricing had changed and she asked for my phone number and stated its the same price you had been paying. I told her that it was not and told her that I had the receipts to prove it. She asked if she could place me on hold and I told her that was fine. She comes back and says that my pricing is good until December of 2024. I informed her that Wal-Mart did not charge me for shipping. She said sir there will be a $6.95 charge for shipping charges. I told her that my order was over $30.00 and that was the reason I was given free shipping from Wal-Mart. She then advised me that I could call back in next month and asked for the shipping charges to be waived. I had to argue with her and told her that your website plainly states that all orders over $30.00 ships free. She then places me back on hold and stats that she put a note on the account that expedited shipping will be waived. I certainly hope this is not what I am going to have to deal with on future orders."
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