Compare Menards vs Home Depot

"I live very close to a physical Home Depot so I went online to see if they had the light bulbs I was looking for, which they of course did. I was ready to go out and purchase them but lo and behold, they offered a free shipping option. You telling me I don’t have to get into my car, drive out there, find parking, walk through the parking lot, go through the aisles, wait in line to pay and make the journey back to my house, and instead have it simply dropped off right at my doorstep…for FREE? You bet I’m taking advantage of that. Of course I couldn’t get my light bulbs right away but it wasn’t an emergency and delivery was in 2 days, which was acceptable for me. The checkout process was straightforward and there was regular email communication as to status of my order and shipping, down to when it was delivered. I feel that’s how all orders should be handled. "

"We bought dozens of expensive sheets of pressure-treated plywood from Menards. Some of it began to delaminate within weeks, so we didn't use those portions. But now, within one year after installation, the installed pieces are delaminating left and right, especially the pieces that got wet. Old regular plywood is still holding up under the same conditions, but this new Menards plywood is bubbling out everywhere. Looks terrible. The whole project will have to be torn down, and all Menards plywood will have to be replaced. An extensive job, all over again, at a very high cost, AGAIN!"

"My mother bought 6 appliances from homedepot.com. One came damaged. When we called to get it replaced we asked for another model instead, happy to pay any difference. The supervisor Michael from homedepot.com was very rude and not apologetic at all. They labeled this a "buyers remorse" and wouldn't take it back without a 15% restocking fee. They were very rude on the phone and not at all apologetic. They said the local store would pick up for free. When we called the store they also were very rude and said no they won't and to rent a truck and return it ourselves. Please check all new appliances very carefully and report within 48 hours. You expect that since you're buying new they would be in good condition but it is not the case a lot of the time. "