Compare Gazelle vs Swappa

"Except for the fact it too several weeks to get shipping box it was seamless . Thanks"

"I've bought and sold multiple phones over the past few years using Swappa. I've had zero issue with buyers or sellers, and I very much appreciate the IMEI check and other tools. Staff is ready to help at a moment's notice."

"I did a trade-in of an iPad Pro 12.9 256GB Gray Wi-Fi Only in near perfect condition. Thinking I was protecting myself on the rare chance there was a mishap, I took photos of the front and back prior to packaging and sending off to Gazelle. Gazelle received my device soon thereafter (Nov 15 2023), assessed my trade-in as scratched in excess and they downgraded my valuation from $469 to $216. If the iPad I traded in is indeed now scratched, it was done after receiving the device by Gazelle.I used Gazelles packaging and followed their instructions. After learning of the downgrade in validation, I called (on Nov 15) provided photo evidence and asked for an escalation to re-examine, hoping they made an honest mistake. 3 weeks later and after many phone calls and unfulfilled promises, I hear the same thing every time I call: We dont have a status update, we are sending an email to the warehouse, you will receive an update directly from the warehouse in 2-3 days. I dont know if this is fraud, incompetence, or theft but I am out $469 on a trade-in of a perfectly good device. I really wish I would have taken what Apple offered, $400. Yes, I am ****! I really wish I would have researched what I thought was a company with a stellar history. With very little hope Gazelle will actually re-examine my device and value it fairly (in line with its condition on trade-in as documented by the included photos), I now am in a state of disgust and feel like I probably lost $469 that I really could have put to good use this Christmas season. User's recommendation: Do NOT trust your trade-in devices with Gazelle. It’s literally not worth it and just might leave you with nothing to show like me."

"Terrible service. Paid for feature and the. They removed it because I lowered the price. Company is a scam. Not only that. They never replied to my emails but replied to this review. Shady. Even the reply is untrue. They charged for feature and it’s not active after their employees approved the ad. Had to dispute the charges"