Compare Chewy.com vs Wag.com

"We have ordered from Chewy for several years and the ease of getting orders consistently, timely and quality is superb. Our beloved Maxwell had heart issues and unfortunately had to be put to sleep. We had just received his monthly meds which as many may know are costly. I reached out via email to their customer service team explaining our situation and asked if there was anything they could do. Within the hour a received a heartfelt email that brought us to tears, they are a truly compassionate, caring and understanding company. They refunded us with no questions asked. Then today we received an unexpected gift, flowers and the sweetest card. We were shocked! We will recommend Chewy 1000x to everyone we know. Truly a superb company that actually cares.

Thank you Chewy!"

"They say I mistakenly ordered the worng prescription. They refuse a return."

"I was pretty much taken for $181 for a boarding that I booked and my border did not show up or cannot pick up my dogs in time for my event. I was ready to take my dogs to her, but she insisted on picking them up, which should’ve been a red flag for me but she had previously walked my dogs so I trusted her. She could not pick them up that morning as she told me she would or I should say that afternoon and I tried to get away to take them to her but I was already late for my event. She told me to go ahead and cancel so that I could get my money back but then she started her app as if she started the walk or the service. I had no way to cancel and I lost $181 and she never watched my dogs. After trying everything to reach someone at Wag, I looked on my app and I saw $73 credit. I spent $181 and they only gave me $73 credit for no service at all. Do not use them use Rover. Their customer service is much better."