The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).
How recently the merchant has reached out to customers.
Customers can change a negative review to positive after a helpful interaction with these merchants.
Positive reviews found most helpful by ResellerRatings users
Chewy.com
"We have ordered from Chewy for several years and the ease of getting orders consistently, timely and quality is superb. Our beloved Maxwell had heart issues and unfortunately had to be put to sleep. We had just received his monthly meds which as many may know are costly. I reached out via email to their customer service team explaining our situation and asked if there was anything they could do. Within the hour a received a heartfelt email that brought us to tears, they are a truly compassionate, caring and understanding company. They refunded us with no questions asked. Then today we received an unexpected gift, flowers and the sweetest card. We were shocked! We will recommend Chewy 1000x to everyone we know. Truly a superb company that actually cares.
Thank you Chewy!"
Critical reviews found most helpful by ResellerRatings users
Chewy.com
"They say I mistakenly ordered the worng prescription. They refuse a return."
Petco
"Take your money, and don't deliver in a timely manner. 2 days has turned into 7+ days for a prescription dog food. I hope the CEO of Petco will get his heart medication in this manner. What goes around, comes around."
See how each seller ranks within their respective category. Category rank is computed by comparing the aggregate rating of each merchant with more than 150 reviews.