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Blade HQ
"I made a mistake on my order and didn't realize it until after I received an email stating the items were packed and waiting to be picked up by FedEx. I sent an email asking if the order could be corrected before it shipped. Sharon chased down my order and stopped it from being loaded on the truck in the nick of time and then cancelled and refunded it so I could resubmit the order correctly. All of this on the Saturday of Easter holiday weekend. Honestly, I wasn't even expecting to get a response to my email until Monday at the earliest. Sharon went over and above to fix something that was entirely my fault, just great, awesome, excellent customer service, the kind that is rare these days and compels me to leave a public acknowledgement for the first time ever.
Thank you Sharon and BladeHQ. "
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