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Compare Barnes and Noble vs Amazon.com

Compare prices, policies, and customer reviews of Barnes and Noble and Amazon.com



Overall Satisfaction

The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).


36,310 reviews
4.96 / 5

3,491 reviews
1.99 / 5


Activity Rate

How recently the merchant has reached out to customers.

Barnes and Noble: not active
Amazon.com: not active


Resolves Issues

Customers can change a negative review to positive after a helpful interaction with these merchants.

Barnes and Noble: no
Amazon.com: no

Helpful Positive Reviews

Positive reviews found most helpful by ResellerRatings users

Barnes and Noble

5/5

2024-01-10

Good books and customer service

"Great customer service and always helpful.

"

Amazon.com

4/5

2023-09-18

could be better

"THey could pack much better. Just add more paper or bubble tape."


Helpful Critical Reviews

Critical reviews found most helpful by ResellerRatings users

Amazon.com

1/5

2023-07-06

Not anything like it once was

"Poor customer service; poor return service; Items rarely arrive on time; difficult to get hold of customer service; mostly poor packaging; mostly junk from China where I can get anywhere else if I wanted it; Expensive prime with no real benefits, I can order without Prime and get stuff in the same amount of time. I switched to Walmart +; they deliver the same day within a few hours, even groceries; Chinese junk is delivered in 2 to 3 days - just as fast as prime; Paramount + is free with Walmart +; Returns will be picked up from your house from the closest Walmart or picked up from your house from Fedex; or just bring it back to Walmart when you visit. $99/year"


Categories

See how each seller ranks within their respective category. Category rank is computed by comparing the aggregate rating of each merchant with more than 150 reviews.

Barnes and Noble does not meet the criteria to be ranked

Amazon.com does not meet the criteria to be ranked