Compare prices, policies, and customer reviews of Balsam Hill Christmas Tree Co. and Hammacher Schlemmer
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Positive reviews found most helpful by ResellerRatings users
Balsam Hill Christmas Tree Co.
"Grew up with the look and smell of real Christmas trees. Parents switched to artificial trees after I grew up and I vowed never to do that. This year, at the age of 76 , I changed my mind. Spent time online looking for products that did not look artificial. Kept going back to the Balsam Hill website and ordered a 9 foot tall Fraser. It arrived on time and I was able to assemble the tree in about 15 minutes. Spent a bit more time spreading the branches to make it look more natural. Finally I put on strings of lights, clear glass ornaments and strings of gold and silver beads we brought home from Mardi Gras last year. The tree is beautiful and everyone thought it was real. "
Critical reviews found most helpful by ResellerRatings users
Balsam Hill Christmas Tree Co.
"Purchased a lighted snowflake for $129 and it worked once when I plugged in to make sure it worked upon receipt. Out away to wait til December to decorate. Went to hang for Christmas and it didn't work. They were rude, completely unsympathetic and did not care or try to help. No refund as I was 4 days past their 30 day policy. Unbelievable! I have never had such poor customer service. $129 and it worked for 2 minutes."
Hammacher Schlemmer
"I placed an order on 10/26/21 with this company. I noticed on my 06/19/23 credit card statement a charge from this company for $14.95 for an awards program. For 2 years they have deducting $14.95 from my account. I contacted customer service and was told I signed up on 10/26/21. I requested proof of this transaction but they said they sent me a welcome email. I asked for proof of that. I was told they didn't have it. Supposedly with this rewards program you get free shipping. I bought several orders since 10/26/21 and was charged shipping every time. After 17 emails & jumping through hoops sending all the documentation they requested, they said they could only refund 6 months worth of charges. This is a complete scam. Why would I donate $14.95 every month to this company , receiving nothing in return. They say their goal is 100% customer satisfaction. I did not get that. I am totally disgusted on the handling of this ongoing issue. I have read review after review stating the exact same fraudulent practices. You are automatically signed up for the rewards program with your first purchase. BUYER BEWARE"
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