Compare Amazon.com vs Home Depot

"THey could pack much better. Just add more paper or bubble tape."

"I live very close to a physical Home Depot so I went online to see if they had the light bulbs I was looking for, which they of course did. I was ready to go out and purchase them but lo and behold, they offered a free shipping option. You telling me I don’t have to get into my car, drive out there, find parking, walk through the parking lot, go through the aisles, wait in line to pay and make the journey back to my house, and instead have it simply dropped off right at my doorstep…for FREE? You bet I’m taking advantage of that. Of course I couldn’t get my light bulbs right away but it wasn’t an emergency and delivery was in 2 days, which was acceptable for me. The checkout process was straightforward and there was regular email communication as to status of my order and shipping, down to when it was delivered. I feel that’s how all orders should be handled. "

"Poor customer service; poor return service; Items rarely arrive on time; difficult to get hold of customer service; mostly poor packaging; mostly junk from China where I can get anywhere else if I wanted it; Expensive prime with no real benefits, I can order without Prime and get stuff in the same amount of time. I switched to Walmart +; they deliver the same day within a few hours, even groceries; Chinese junk is delivered in 2 to 3 days - just as fast as prime; Paramount + is free with Walmart +; Returns will be picked up from your house from the closest Walmart or picked up from your house from Fedex; or just bring it back to Walmart when you visit. $99/year"

"My mother bought 6 appliances from homedepot.com. One came damaged. When we called to get it replaced we asked for another model instead, happy to pay any difference. The supervisor Michael from homedepot.com was very rude and not apologetic at all. They labeled this a "buyers remorse" and wouldn't take it back without a 15% restocking fee. They were very rude on the phone and not at all apologetic. They said the local store would pick up for free. When we called the store they also were very rude and said no they won't and to rent a truck and return it ourselves. Please check all new appliances very carefully and report within 48 hours. You expect that since you're buying new they would be in good condition but it is not the case a lot of the time. "