Compare prices, policies, and customer reviews of Amazon.com and Chewy.com
The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).
How recently the merchant has reached out to customers.
Customers can change a negative review to positive after a helpful interaction with these merchants.
Positive reviews found most helpful by ResellerRatings users
Amazon.com
"THey could pack much better. Just add more paper or bubble tape."
Chewy.com
"We have ordered from Chewy for several years and the ease of getting orders consistently, timely and quality is superb. Our beloved Maxwell had heart issues and unfortunately had to be put to sleep. We had just received his monthly meds which as many may know are costly. I reached out via email to their customer service team explaining our situation and asked if there was anything they could do. Within the hour a received a heartfelt email that brought us to tears, they are a truly compassionate, caring and understanding company. They refunded us with no questions asked. Then today we received an unexpected gift, flowers and the sweetest card. We were shocked! We will recommend Chewy 1000x to everyone we know. Truly a superb company that actually cares.
Thank you Chewy!"
Critical reviews found most helpful by ResellerRatings users
Amazon.com
"Poor customer service; poor return service; Items rarely arrive on time; difficult to get hold of customer service; mostly poor packaging; mostly junk from China where I can get anywhere else if I wanted it; Expensive prime with no real benefits, I can order without Prime and get stuff in the same amount of time. I switched to Walmart +; they deliver the same day within a few hours, even groceries; Chinese junk is delivered in 2 to 3 days - just as fast as prime; Paramount + is free with Walmart +; Returns will be picked up from your house from the closest Walmart or picked up from your house from Fedex; or just bring it back to Walmart when you visit. $99/year"
Chewy.com
"They say I mistakenly ordered the worng prescription. They refuse a return."
See how each seller ranks within their respective category. Category rank is computed by comparing the aggregate rating of each merchant with more than 150 reviews.