Compare prices, policies, and customer reviews of Allivet and Chewy.com
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Positive reviews found most helpful by ResellerRatings users
Chewy.com
"We have ordered from Chewy for several years and the ease of getting orders consistently, timely and quality is superb. Our beloved Maxwell had heart issues and unfortunately had to be put to sleep. We had just received his monthly meds which as many may know are costly. I reached out via email to their customer service team explaining our situation and asked if there was anything they could do. Within the hour a received a heartfelt email that brought us to tears, they are a truly compassionate, caring and understanding company. They refunded us with no questions asked. Then today we received an unexpected gift, flowers and the sweetest card. We were shocked! We will recommend Chewy 1000x to everyone we know. Truly a superb company that actually cares.
Thank you Chewy!"
Critical reviews found most helpful by ResellerRatings users
Allivet
"I have been getting my prescription from Wal-Mart Pet RX and they informed me that they are closing, and this company would resume my prescriptions as I had been getting them. When I received my first auto ship notification, I noticed that the pricing had changed. I was previously told that my pricing had been locked in for 1 year. Started this medication in June of 2023. I called in to customer service to ask why my pricing had changed and she asked for my phone number and stated its the same price you had been paying. I told her that it was not and told her that I had the receipts to prove it. She asked if she could place me on hold and I told her that was fine. She comes back and says that my pricing is good until December of 2024. I informed her that Wal-Mart did not charge me for shipping. She said sir there will be a $6.95 charge for shipping charges. I told her that my order was over $30.00 and that was the reason I was given free shipping from Wal-Mart. She then advised me that I could call back in next month and asked for the shipping charges to be waived. I had to argue with her and told her that your website plainly states that all orders over $30.00 ships free. She then places me back on hold and stats that she put a note on the account that expedited shipping will be waived. I certainly hope this is not what I am going to have to deal with on future orders."
Chewy.com
"They say I mistakenly ordered the worng prescription. They refuse a return."
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