ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Compare Alibaba vs AliExpress

Compare prices, policies, and customer reviews of Alibaba and AliExpress



Overall Satisfaction

The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).


9,351 reviews
4.83 / 5

7,596 reviews
0.74 / 5


Activity Rate

How recently the merchant has reached out to customers.

Alibaba: not active
AliExpress: recently active


Resolves Issues

Customers can change a negative review to positive after a helpful interaction with these merchants.

Alibaba: no
AliExpress: no

Helpful Positive Reviews

Positive reviews found most helpful by ResellerRatings users

Alibaba

4/5

2023-07-27

BIEN

"BUENA ATENCION POR PARTE DE VENDEDOR ......"

AliExpress

5/5

2024-04-05

Shop Wisely

"Shopping on Aliexpress shouldnt be a headache. A lot of the reviews just aren't shopping smartly on Aliexpress and want to return stuff. I only buy things on Aliexpress that i am 95% sure i won't return or am okay will swallowing a small cost and I have been nothing but happy with my purchases. They have choice shipping on certain products that ship and arrive within 10 days."


Helpful Critical Reviews

Critical reviews found most helpful by ResellerRatings users

Alibaba

1/5

2024-05-02

The S30 Ultra is 6.6 inches - NOT 7.3 inches: AGAIN > 6.6 inches ! ! ! - NOT 7.3 inches ! ! !

"Very disappointed in this obvious deception . . . As soon as I opened the box, I knew something was horribly wrong . . . So my options now are to keep it and wonder what else is not as advertised - OR - engage in the usually futile attempt to get a refund . . . once these people have your money, they won't let go . . . even if I succeed, it will take many weeks and I will have to ship it back at my own expense (which, by the way is about 10X what it cost to get it in the first place) . . . so, I have a LOSE - LOSE situation here . . .
Bottom Line: Don't be tempted by this sh*t - unless you really enjoy the hassle . . . BEWARE ! ! !
Me? - no excuses - I should have known better . . .
"

AliExpress

1/5

2024-02-08

a clear violation of the fundamental rights of customers in any country other than China

"I bought a used Intel Core X9100 processor from the CPUIT store. I asked the seller many times to send me a working processor. But I got a processor from them that doesn't work. A very good service center was unable to install it and/or get it to work. The seller categorically denied a peaceful solution to this problem and insisted that he thoroughly test all the processors, and now I myself have to prove that this used processor does not work before he will accept a return. He did not bother to answer me quickly, put off solving this problem in every possible way and only at the last moment answered with short general phrases.

I started a dispute with AliExpress, as a result of which they demanded additional evidence, such as videos of scientific experiments and reports from official service centers with all seals and signatures valid for China. But it is obvious that no legal document I can obtain will be useful in China. I had to close this dispute and start a new one, saying that I just want to return this processor in the packaging that I received. But AliExpress only agrees to a very limited number of days to start a dispute, and what the situation will be with returning the processor without strong legal evidence to China is obvious. Now I have no working processor, no return address from this seller, no money, no trust in AliExpress. This is a clear violation of the fundamental rights of customers in any country other than China. With AliExpress you will be deceived by very experienced combinators.
"


Categories

See how each seller ranks within their respective category. Category rank is computed by comparing the aggregate rating of each merchant with more than 150 reviews.

Alibaba does not meet the criteria to be ranked

AliExpress is ranked #104 out of 114 in miscellaneous