Defective Product, Shady Return Policy, Poor Customer Service
“I purchased a Herman Miller Aeron chair.
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- Took 18 days to ship. Shipping only took 1 day. Repeatedly called asking why it had not shipped. Never got a straight answer.
- When it arrived, one of the feet was snapped off. Package was not insulated in box at all. Received a free replacement wheel in mail.
- 2 weeks later I noticed the chair was sinking. Height adjustment appears to be failing, indicating a very old refurb chair. The original manufacturer sticker was removed. Shady, right?