1/5

posted Feb-08-2012

In October I purchased a television from BestBuy.com. It arrived damaged. I was told initially that it would be replaced and that someone would contact me. However, upon calling to schedule a time to return the television (it had to be shipped back via UPS) I was told that they would not replace the television. I spoke with several people both at BestBuy.com and in the local store, all of whom essentially told me tough luck, deal with it. The most absurd part of this is that the television was only around $400 which is about a tenth or less of what I generally spend at Best Buy each year, which they can easily see from my Best Buy credit card. However, because they are determined to get their profit on that $400 television, I will not shop at Best Buy again. This does not seem like intelligent decision-making.

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