5/5
posted Apr-09-2013
Groupon Goods Review:
I purchased two peacoats and the items shipped ONE MONTH to ship. That is pretty bad. I contacted them about the status of the order like 3 weeks in and they replied to me apologetically and gave me $5 credit for the issue. Then on the day the items shipped from the warehouse, I received an official email from them that, probably was sent to everybody who purchased the item and had to wait, and received $25 Groupon credit. After this I wasn't that mad at the delay anymore.
At the end, after trying them on and realizing that they messed up a color from the peacoats I decided to return them. Giving them a phone call is quick, you don't need to wait even 5 minutes for somebody on the other end to pick up. The person on the other end said he would issue me the return and shipping labels by email.
I waited a couple of days for the email but never received them, so I had to make a second call soon since the return window was closing. The representative I spoke with sent them to me instantly. I shipped the items free and later on got refunded for only one of them. I checked both tracking numbers and found out that one of them couldn't show in the map. I called customer service and told them that I sent both of them and only got one refunded, and I had the shipment receipt to prove that I shipped it. No needing to send her the shipment receipt, she issued me a refund promptly.
Lastly, the first representative that I talked to sent me the shipping labels that I had asked for and apologized for the delay to send them and that he only worked on specific days of the week, therefore he sent the email four days after the call.
I can't say that I had a bad experience, but I like the easy phone calls, the free returns, and the groupon credit for acknowledging their mistakes.
59,620 stores
1,804,075 reviews
Over 250,000 shoppers online now
zeta is a top reviewer! 
Total Reviews
Helpful Reviews
Forum Posts
Member Since
Last visit
posted May-17-2013 
This review was modified by 
![Share](javascript:share_rating({"review_body":"The retailer participates in the ShopRunner program which provides a good incentive to shop there. I had free shipping and free returns so I would order a bunch of sizes and return the ones that didn't fit or didn't like. One time I placed an order of 15 shoes, and returned all of them because they didn't fit me.<br><br>Cons: <br>They don't do exchanges, only returns. So if you bought a shoe at some sale price and it doesn't fit you, then you might have to buy the next shoe at full price if it's not on sale anymore.<br>The return shipping is by USPS and there's no tracking number, so if it gets lost, then that'd be a big problem.","link":"http:\/\/www.resellerratings.com\/store\/Timberland\/review\/2867925#comment2867925","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Timberland.jpg","store_name":"Timberland","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a pair of dressed pants from CK. Didn't like the fit so I shipped them back to them. What I don't like from them is that they only offer a 30 day period to return items unlike 60 or 90 days from other stores.","link":"http:\/\/www.resellerratings.com\/store\/Calvin_Klein\/review\/2604973#comment2604973","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Calvin_Klein.jpg","store_name":"Calvin Klein","username":"zeta","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Groupon Goods Review:<br><br>I purchased two peacoats and the items shipped ONE MONTH to ship. That is pretty bad. I contacted them about the status of the order like 3 weeks in and they replied to me apologetically and gave me $5 credit for the issue. Then on the day the items shipped from the warehouse, I received an official email from them that, probably was sent to everybody who purchased the item and had to wait, and received $25 Groupon credit. After this I wasn't that mad at the delay anymore.<br><br>At the end, after trying them on and realizing that they messed up a color from the peacoats I decided to return them. Giving them a phone call is quick, you don't need to wait even 5 minutes for somebody on the other end to pick up. The person on the other end said he would issue me the return and shipping labels by email.<br><br>I waited a couple of days for the email but never received them, so I had to make a second call soon since the return window was closing. The representative I spoke with sent them to me instantly. I shipped the items free and later on got refunded for only one of them. I checked both tracking numbers and found out that one of them couldn't show in the map. I called customer service and told them that I sent both of them and only got one refunded, and I had the shipment receipt to prove that I shipped it. No needing to send her the shipment receipt, she issued me a refund promptly.<br><br>Lastly, the first representative that I talked to sent me the shipping labels that I had asked for and apologized for the delay to send them and that he only worked on specific days of the week, therefore he sent the email four days after the call.<br><br>I can't say that I had a bad experience, but I like the easy phone calls, the free returns, and the groupon credit for acknowledging their mistakes.","link":"http:\/\/www.resellerratings.com\/store\/Groupon\/review\/2604969#comment2604969","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Groupon.jpg","store_name":"Groupon","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased an unlock code through eBay sold by this seller. It was a link to their website where I had to input the IMEI. The unlock was done in less than 24 hours, and there was email sent confirming it was all done.","link":"http:\/\/www.resellerratings.com\/store\/XpressUnlocks\/review\/2266689#comment2266689","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/XpressUnlocks.jpg","store_name":"XpressUnlocks","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a wallet and it shipped one day later. Nothing to complain about.","link":"http:\/\/www.resellerratings.com\/store\/Jomashop\/review\/2258715#comment2258715","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jomashop.jpg","store_name":"Jomashop","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a pair of toothbrushes. The order was shipped 2 days after I placed the order which was prompt. They give you a tracking number also. I received the items with no problem.","link":"http:\/\/www.resellerratings.com\/store\/Dollargeneral_com\/review\/2258713#comment2258713","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dollargeneral_com.jpg","store_name":"Dollargeneral.com","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order gets shipped in 3 days after the order gets placed. That\u0027s OK speed. No mistakes on my orders and I returned in the store so there were no problems. Just know that their return policy is 30 days.<br><br>35 days later I noticed that they have a sale going on, that contains one of the shirts I bought, so I called them and asked them to price match, and they did.","link":"http:\/\/www.resellerratings.com\/store\/GUESS\/review\/2258707#comment2258707","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GUESS.jpg","store_name":"GUESS","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an Express gift card and it shipped 4 days after the order was placed. There\u0027s a shipping notification with no tracking number. I had no problems using the gift card I ordered, I checked the balance and it contained the amount I ordered.","link":"http:\/\/www.resellerratings.com\/store\/Gift_Card_Rescue\/review\/2258697#comment2258697","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gift_Card_Rescue.jpg","store_name":"Gift Card Rescue","username":"zeta","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shipped timely with no problems. No need for returns. ","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/review\/2180757#comment2180757","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been with this company for 4 years, so far so good. Sometimes you need several emails back and forth to clear something up, but the value of the services they offer is huge, I\u0027ve saved at least $150 per year by using their service. The only communication I use with them is their email system. I haven\u0027t had the need to make a phone call. They use to have a chatting service which I have used once and it was pretty good I must say, but I don\u0027t know why it\u0027s no longer available.","link":"http:\/\/www.resellerratings.com\/store\/FreeShipping\/review\/2118627#comment2118627","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FreeShipping.jpg","store_name":"FreeShipping.com","username":"zeta","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This store should be combined with drugstore.com since they\u0027re the same company. I received my order recently from beauty.com using drugstore.com box. I placed an order with them and received my face lotion in 3 days. Pretty fast and no problems. Website is easy to use also.","link":"http:\/\/www.resellerratings.com\/store\/Beauty_com\/review\/2065673#comment2065673","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Beauty_com.jpg","store_name":"Beauty.com","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The shipping is slow like others have said, but that\u0027s expected when it\u0027s shipped from overseas. That\u0027s pretty normal. With that said, it took 3-4 weeks to get my item. The tracking number they provided wasn\u0027t working with me, I have no idea why. But I\u0027m happy with the item.","link":"http:\/\/www.resellerratings.com\/store\/1_Sale_a_Day\/review\/2065621#comment2065621","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_Sale_a_Day.jpg","store_name":"1 Sale a Day","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a TV wall mount from here. I\u0027ve heard many good things about this place from many forums so I decided to buy from here. They have a huge selection and it\u0027s very informative. I\u0027ve had no problems dealing with them.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/2065619#comment2065619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was offering a free screen protector so I ordered it. The company shipped it soon according to the stamp on the envelope, but somehow it took like 3 weeks to get here, from overseas. But I\u0027m not upset of that since it didn\u0027t matter to me. Tracking number was extra if you wanted one.<br><br>I wanted to place a review of the product on their website, and since I \u0022paid\u0022 with PayPal without creating an account, I wasn\u0027t able to. I tried logging in with their Facebook and Google Account, but it still asked me to create an account which was annoying. I hope they fix this problem.","link":"http:\/\/www.resellerratings.com\/store\/FastTech\/review\/2065615#comment2065615","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastTech.jpg","store_name":"FastTech","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an iPhone 10ft cable from this store through LivingSocial. The website doesn\u0027t offer a tracking number but when I received it it had one. It ships from China. Ordered on 10\/16, and according to the tracking it wasn\u0027t in the system until 10\/30 when it left. I received the item on 11\/5, taking 3 weeks to get to me. The item works but the no tracking situation and wait time could be improved.","link":"http:\/\/www.resellerratings.com\/store\/Widget_Love\/review\/2043897#comment2043897","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Widget_Love.jpg","store_name":"Widget Love","username":"zeta","rating":"4"}, "single");){kind=link}
“We're glad to hear that the package has arrived. Standard airmail is used for special orders such as giveaways and very low valued items, and it is the least speedy shipping option available at FastTech.
In comparison, the First-Class shipping option consistently delivers in 7 days to the West Coast, and 8/9 days to the East Coast. First-Class costs $1, but is absolutely free on orders $15+.
Thanks for the feedback on the login process. We will work on improving it.
Our current process requires customers to choose an username for forums and reviews, after logging in via Facebook or Google for the first time. This was originally designed for customer's privacy.”