5/5

posted Apr-29-2012

If you read the reviews carefully, the one star ratings are mostly from people who are selling gift cards to the company.

I've only bought from them so I don't know how's their buying service. After I placed an order for an electronic gift card for Best Buy, I received an phone call the next morning to verify my details since it was my first order with them. Then, within 24 hours I received my gift card number electronically. The amount matched and I had no problems at all.

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3/5

posted Apr-13-2012

Prices are good. I used the option for 3-4 days so the item could get to the destination earlier for my friend's birthday. But it took them 2 days to start shipping it from their location, this is really slow. Amazon usually ships same or next day.

So when he got it, it was the wrong pair of shoes. So I called and they arranged to reship the correct pair. I thought they would do like a free shipping upgrade to 2 days or something like that, but it was at the same speed.

I'm kinda bummed with their service. But I guess not every company is like Amazon.

Order from them if you're not in a hurry and don't mind waiting.

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5/5

posted Apr-12-2012

Shipped the item the next day after I ordered it. Arrived at the expected day. Simple, well packed, no problems.

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5/5

posted Feb-01-2012

Got a free textbook rental from them. Got it in less than 2 weeks. The book was in like new condition if not new. They also offer free return shipping. I saved probably around $100 with this.

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5/5

posted Feb-01-2012

Bought a set on clearance. Shipping was timely. I dealt with a return also, and this was not problematic. I loved their high quality dining set.

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5/5

posted Feb-01-2012

Ordered a garlic press and some tongs. Applied a coupon and it worked wonders. It was timely shipped. No problems at my end. Happy with merchant.

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5/5

posted Jan-29-2012

ORdered on Friday and got them delivered on MOnday. Fastly shipped. They seemed to be pretty reliable. No problems with my order. You can also return the items in-store which is a plus.

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2/5

posted Jan-29-2012

Ordered a hat for Halloween. Received the order confirmation in my email. 8 business days later I receive an order cancellation email. The good thing is that my credit card wasn't charged at all.

From this I would say that the company is not very reliable and they are very late in notifying their customers.

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5/5

posted Jan-29-2012

I ordered something in clearance with a coupon. The end result was a very cheap pair of shoes for probably around $17 shipped. A couple of days passed and I received an email that it was cancelled. And by this time the coupon had already expired so I couldn't order a substitute pair.

Then the next day I received an email letting me know that I qualified for an extended promotion with this new coupon code with one-day shipping. So I placed an order and I was good to go. Next day the shoes arrived!

The shoes did not fit me as well as I thought, so I ordered a new pair with a smaller size. Unfortunately Puma doesn't do exchanges so I had to place a new order and return my current ones. This new order didn't have the coupon applied since it was already expired and so I had to call for them to pricematch my last order. They did it with no problems; the shoes I returned to them haven't even gotten to them yet at the time of the call.

So I'm overall happy with Puma, it's just the exchanges are more of a hassle. Oh and their customer phone support is 24hours!

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5/5

posted Jan-29-2012

The website was easy and user-friendly to order items. No technical problems there. I received my items in a timely matter. They have 90 day return policy which is really good.

I had to exchange one of the suits so I went to one of the stores. The staff was really really nice. I believe the manager was helping me, and probably we spent at least 30 minutes looking for something to exchange it with. I was looking for something around the same price range, and he showed me the available suits he had. Then he also pulled out other ones he didn't had but could be shipped to the store with no extra fees. He also explained to me the tailoring and how long or short the sleeves are in the suits. I was asking to look for some suit packing plastic and he opened a new one (plastic wrapped) to show me how it worked and recommended me to buy it when the promotion of buy 1 get one free was in effect.

Great experience!

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