2/5
posted Sep-15-2010
I was looking for a Nikon D90 body and some lenses. Thundercameras.com definitely has the best price, and the initial ordering process was smooth. The shipping charges varied from 'free but 2 weeks delivery' to 'relatively high for anything faster'. I was required to call in to verify the order, which seems mainly an attempt to sell accessories that seem to be priced much higher than average online retail. The associate on the phone was polite, and explained the accessories without being too insistent. Immediately after the phone call, I received an email indicating that the item was backordered.. I don't know why this wasn't mentioned during the call, and the email did not explain which item caused the backorder, as most electronic ordering systems would normally do. I decided against waiting approximately 4 weeks (backorder + shipping) for the items, and called in to cancel. The cancellation was accepted and confirmed quickly and politely.
I cannot recommend this seller; my feeling is that an online seller should have an fully-online ordering system, with backorders noted prior to completing checkout, no verification calls unless there is a problem, and much better two-way communication via email. I tend to believe that I would have (at some point) gotten the items I purchased at the excellent advertised price, but personally value response time and customer service as much as low pricing.
This review was modified by
z28js on September 15 2010 09:02:27 AM
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![Share](javascript:share_rating({"review_body":"I was looking for a Nikon D90 body and some lenses. Thundercameras.com definitely has the best price, and the initial ordering process was smooth. The shipping charges varied from \u0027free but 2 weeks delivery\u0027 to \u0027relatively high for anything faster\u0027. I was required to call in to verify the order, which seems mainly an attempt to sell accessories that seem to be priced much higher than average online retail. The associate on the phone was polite, and explained the accessories without being too insistent. Immediately after the phone call, I received an email indicating that the item was backordered.. I don\u0027t know why this wasn\u0027t mentioned during the call, and the email did not explain which item caused the backorder, as most electronic ordering systems would normally do. I decided against waiting approximately 4 weeks (backorder + shipping) for the items, and called in to cancel. The cancellation was accepted and confirmed quickly and politely. <br><br>I cannot recommend this seller; my feeling is that an online seller should have an fully-online ordering system, with backorders noted prior to completing checkout, no verification calls unless there is a problem, and much better two-way communication via email. I tend to believe that I would have (at some point) gotten the items I purchased at the excellent advertised price, but personally value response time and customer service as much as low pricing.","link":"http:\/\/www.resellerratings.com\/store\/Thunder_Cameras\/review\/608816#comment608816","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Thunder_Cameras.jpg","store_name":"Thunder Cameras (also: StopNShop)","username":"z28js","rating":"2"}, "single");){kind=link}