1/5

posted Mar-06-2012

I placed my order with Northern Tool and in the checkout I went with the free shipping method which stated "UPS Ground". I got order confirmation and tracking with an ETA of today (which UPS is usually reliable with the ETA). Then I was wondering where my package was since they usually show by now today. Went to track it online and I see a nice msg at that top that says,"As requested by the sender, UPS has transferred this shipment to the local post office for delivery to the final destination." So I called customer svc and was told they ship packages under 5 lbs via "UPS SurePost". I was like well the tracking # says it weights 6.3 lbs plus during checkout it didn't say anything about UPS SurePost. It said, "UPS Ground"! She acted like she could care less and said she couldn't do anything. Nice cust svc.

So now my package is in SurePost purgatory. I'll be lucky if USPS doesn't lose my package on their way to my place. I used them before and it took 4 days for them to overnight a couple of documents from MI to VA. Three of which they had no idea where it was. Nvr again if I can help it. Gee, I wonder how the USPS is $10 million+ in the hole. The only thing they're good at around here is delivering junk mail. (Sorry to any USPS employees)

Google UPS SurePost and see all the p!ssed off experinces from people.

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1/5

posted Dec-17-2007

This website is doing business as Natural High, 7110 W Greenfield Ave, West Allis, WI 53214. They also seem to refer to themselves as "easypricematch.com". I placed my order on the Dec 11th. I received e-mail confirmation of my order the following day. From their website they say: "Most orders ship out same or next day" and also, "Average orders will arrive in 3-8 calendar days". I'm in Detroit. Usually when you place an order online, you get a hyperlink in the confirmation e-mail to check your order status online or at least an add'l e-mail or two to let you know your order shipped along with providing a tracking #. Since this is the first time I ordered with this place, I was worried a day or two after when I received no confirmation e-mails so I called into their (414) long distance Customer Svc line. All you get is a recording saying they're experiencing high call volume and to go and submit an order inquiry online which I did on Dec 13th. It's now Dec 17th and no follow-up e-mails from my original order or my add'l inquiry. I have not received my order either. They did charge my credit card though, 2 days after placing the order. So I wait another day or two to see what happens.

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5/5

posted Dec-28-2002

Excellent online retailer. Great prices and website. Fast order processing and shipment. Will use again.

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