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59,620 stores1,803,077 reviews Over 250,000 shoppers online now
 Total Reviews | 1 |
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| Member Since | 15-Feb-12 |
 Last visit | First visit! |
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posted Feb-15-2012 
![Share](javascript:share_rating({"review_body":"Urban Outfitters has the WORST customer service I have ever experienced.<br><br>I ordered two dresses online and when my order arrived, one of the dresses was the wrong size. I called them to let them know, shipped it back and waited 3 weeks for a new dress to come in the mail. This dress was ALSO the wrong size. This time I emailed, specifically asked them to make sure the next replacement was the correct size, shipped it back, waited another 3 weeks, and VOILA, ANOTHER dress that was NOT THE CORRECT SIZE.<br><br>So that\u0027s three dresses, all the wrong size.<br><br>As you can guess, I am giving up on the dress, and I will NEVER shop at Urban Outfitters again.","link":"http:\/\/www.resellerratings.com\/store\/Urban_Outfitters\/review\/1257729#comment1257729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Urban_Outfitters.jpg","store_name":"Urban Outfitters","username":"yellowfish","rating":"1"}, "single");){kind=link}