1/5

posted Jan-20-2012

Horrible, Just horrible. I order a system on a saturday with a gift card and credit card. They accepted my order and everything went through. In the evening they placed my order on hold and said my credit card was having problems. I called my credit card and everything is fine. The email also stated that they are closed on sat and sun so I cannot call them to go over the order. On monday morning the order has been cancelled without any notification. I chat with them at first and they said they cannot help me. I called the customer care department and they said they do not handle these cases. Only the department that takes the funds takes care of it. I was then transfered to various departments and spoke to different superviors. Finally the supervisor said they will take care of it and reinstate the order. THe following day the sales rep contacted me to place an order. When i try to use the gift card, it was 0. I then have to contact the dell gift card dept. The dept does not get involved with orders. I then have to call the customer care again. I was speaking to pre care and then transfer to post care and then to order modifications. No body want to help with the sitautions. After one week later I was able to get the gift card resolved and placed my order. When I receive my order I tested out the computer and it seems to have a harddrive failure problem. Now i have to deal with them again. Nobody knowes whats going on and their customer service is really sucky. Not the same as 7 years ago. I am so disapointed.

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1/5

posted May-31-2011

Order a Furniture from them, asked if the item was in stock. They confirmed that they will check. After long five days, they cancelled my order without any notification. Also they charge before they ship so watch out.

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1/5

posted May-20-2011

Cancelled order without any notification. Gave coupon code for items and cancel orders. Big company, should monitor their inventory carefully.

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1/5

posted Feb-28-2011

This is horrible. Ordered something and got an email a few hours later saying is cancelled due to volume. They will also sent the item to the people that paid more and would not honor the price I ordered for. This is already a few times they did this. I would suggest never to buy anything from this company again. All they do is get your information and spam you like crazy. ( Sent mail catalogs that I unsubscribed to. )

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1/5

posted Jul-22-2008

I ordered Large Quanity of Bookbags from Toys R US.com When we receive the order there is less than we purchased. I contacted their customer service and will not replace the missing bookbags. Horrible Customer Service!

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