1/5

posted Nov-30-2011

******RIPPED OFF ON SALES TAX*******
I purchased an item and was charged a certain amount, and was emailed the receipt. 2 days later they email me an invoice for a different (higher) amount. I checked my bank account, sure enough, charged me the higher amount. The sales tax charged was 9%, my rate is 6.85%. I emailed them asking for an adjustment. Not only did they never respond to my request, they also illegally charged me more than I authorized. This company is a subsidiary of Staples. Last time I ever purchase ANYTHING from these crooks. And I suggest you do the same!

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5/5

posted Mar-06-2011

Best price ANYWHERE for this particular processor. Was shipped quickly, and well packaged.

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2/5

posted Jan-20-2011

I tried to purchase 2 different products they had listed on their website. They had neither, but gladly charged me anyway. One of the orders was not fully refunded. I filed a PayPal complaint, and they fought it. After emailing them several times, they claimed the "complaint" was holding up the release of funds. So, being a nice guy I canceled the complaint. Still no refund. Then this when attempting to email them:

Delivery to the following recipient failed permanently:

support@hypermicro.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 : Relay access denied. (state 14).


*******UPDATE*******
After contacting PayPal, and having a 3 way conference call with the seller, the remainder of my money was refunded. But oh, what a hassle!

This review was modified by xrilander on January 20 2011 09:24:10 AM

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5/5

posted Oct-23-2010

Arrived quickly, and had a GREAT price!

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1/5

posted Oct-27-2009

I attempted to purchase 2 bar stools on Oct 5th. Their website showed 12 in stock at the time. After the estimated shipping date had passed I called them and was told they were backordered, even though the stock was now showing as 30+. I was given a new shipping date of Qct 26th. When that date passed I cancelled the order.

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1/5

posted Oct-27-2009

BAD,BAD,BAD! They sold me a defective, used motherboard as an OEM. I spoke with the owner, Jim, who claimed every board was tested, and OEM did not mean new, but a mixture of new, used, and refurbished. The listing said nothing about the board being used. I was furnished a RMA, and had to pay $7.69 of my own money to send it back. When they received it I got an email claiming it was "good" and to send an additional $10 to have the bad board returned to me! (probably a bait and switch, they just don`t want to pay to ship a good board back to me) Or option 2, a refund with a 20% restocking fee minus shipping costs, which would have netted me about $4! TOTAL BS! I`ve bought 9 motherboards from them, and as a small business owner with 11 years of computer experience, I know a good board from a bad one! You`d have thought customer service would have accommodated me by sending a new board to keep a good customer, and to ensure future sales. All they have done is lose me as customer, and I have asked my friends not to purchase from them anymore. I`m currently disputing the sale with PayPal to recoup my original cost.

************** UPDATE **************
Apparently PayPal doesn`t care if the product purchased is defective, and has been returned to the seller. They only deal with, or care about shipping disputes. Therefore the claim was denied. I had to settle for the 20% restocking fee minus shipping. (I haven`t received it yet)My advice is NOT to use PayPal, but your credit card so you can file a chargeback instead. This company ONLY cares about the sale. If the product is good, you might be OK. If it`s defective, you`ll pay a hefty toll! Check out the BBB website for their wonderful "F" rating!
http://www.bbb.org/cleveland/business-reviews/computers-dealers/ascendtech-inc-in-willoughby-oh-6000898/

************* Final Update *************
Partial refund was received on 11/2.

This review was modified by xrilander on November 02 2009 01:02:51 PM

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