5/5

posted Nov-12-2007

My order didn't actually get through because of PayPal problem, but I just wanted to comment on their customer service. They ACTUALLY have people there that work! They responded to my e-mails within 30 minutes to an hour, and they tried to help me through the PayPal problem. They do not draft the money from your bank account until it is approved by PayPal (Which means you don't have to dispute the charge to your bank because they didn't ship your order).

Also if you haven't tried divineo.cn or .com, they also have superb service and low prices as well.

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5/5

posted Nov-12-2007

This company has by far one of the best customer service reps for Console Mods. I ordered the XCM Parts and received confirmation the same day, the following day I received the tracking number, and then finally received the package about 3 days later. DO NOT ORDER FROM www.xbox-modchips.com, they have the worst service and it took them over two weeks to reply to a simple e-mail about my order status. I canceled the order and went to the actual XCM site and e-mailed the guy to ask him which retail seller he recommended. He said www.divineo.cn (Located in China but they do ship to the US. It only took 3-4 days to receive my product), www.divineo.com (Located in New York), or www.totalconsole.com are the sites he recommended. I also tried totalconsole.com and they have superb customer service, I didn't get to finish my order because they use PayPal to handle credit cards and for some reason my billing didn't go through. They did however try to help me troubleshoot the problem (My billing address and shipping address were different, but I guess PayPal didn't like that).

I HIGHLY recommend ordering from them. If not, e-mail them yourself and see how fast they respond to your questions.

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