5/5

posted Nov-30-2011

I made my first purchase from Berger Bros. recently. After contacting multiple stores to get information on a camera with limited availability, it was nice to talk to Lisa M. from Berger Bros. who gave me great advice and service. I'm in a customer service industry so I know what it's like to give and receive good customer service and Lisa was one of the best. Unfortunately, there was a minor problem with the shipment, but having an actual person to contact helped rectify the problem immediately. In the world of amazon and large online retailers, getting to deal with an actual person (not outsourced) who not only seemed to enjoy working for the company but also enjoyed the products they sold was as refreshing. I'm very happy I bought my camera through Berger Bros.

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